: 23, "is_comment_required": false}, {"id": 302, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.892Z", "updated_at": "2025-05-20T15:59:18.952Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 308, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.913Z", "updated_at": "2025-05-20T15:59:18.983Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 322, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.047Z", "updated_at": "2025-05-20T15:59:19.009Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.836Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.836Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14547", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 136, "file": null, "sort": 2, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 865, "files": [], "score": 5, "answer": "Fully followed ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.899Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.899Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 136}, "options": [{"id": 328, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.099Z", "updated_at": "2025-05-20T15:59:19.064Z", "bonus_score": false, "clear_score": false, "option_text": "Fully followed ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 330, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-05-20T15:59:19.076Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 335, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.255Z", "updated_at": "2025-05-20T15:59:19.097Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 340, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.270Z", "updated_at": "2025-05-20T15:59:19.105Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 344, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-05-20T15:59:19.118Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14548", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 141, "file": null, "sort": 3, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 873, "files": [], "score": 4, "answer": "Briefly ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.957Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.957Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 141}, "options": [{"id": 352, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-05-20T15:59:19.132Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 357, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.326Z", "updated_at": "2025-05-20T15:59:19.138Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 360, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.336Z", "updated_at": "2025-05-20T15:59:19.143Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 361, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-05-20T15:59:19.148Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 363, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-05-20T15:59:19.158Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14549", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 145, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 880, "files": [], "score": 0, "answer": "Neutral sense ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.015Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.015Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 145}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.367Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.367Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14550", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}], "total_score": 20}, {"id": 42, "name": " Appearance and Behavior", "score": 8, "questions": [{"id": 119, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 852, "files": [], "score": 4, "answer": "Minor flaws ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.797Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.797Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 119}, "options": [{"id": 253, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.610Z", "updated_at": "2025-05-20T15:59:18.829Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 259, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.665Z", "updated_at": "2025-05-20T15:59:18.860Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 265, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.708Z", "updated_at": "2025-05-20T15:59:18.896Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 271, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.745Z", "updated_at": "2025-05-20T15:59:18.922Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 277, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.793Z", "updated_at": "2025-05-20T15:59:18.946Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.550Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.550Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14551", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 126, "file": null, "sort": 1, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 863, "files": [], "score": 4, "answer": "Mostly professional ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.887Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.887Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 126}, "options": [{"id": 288, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.844Z", "updated_at": "2025-05-20T15:59:18.990Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 294, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.859Z", "updated_at": "2025-05-20T15:59:19.007Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 300, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.877Z", "updated_at": "2025-05-20T15:59:19.026Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 307, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.912Z", "updated_at": "2025-05-20T15:59:19.045Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 315, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.985Z", "updated_at": "2025-05-20T15:59:19.058Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.823Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.823Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14552", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 131, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 872, "files": [], "score": 0, "answer": "Good all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.952Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.952Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 131}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.054Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.054Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14553", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}], "total_score": 10}, {"id": 39, "name": " Overall Impression", "score": 7, "questions": [{"id": 115, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 851, "files": [], "score": 4, "answer": "Personalized ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.787Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.787Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 115}, "options": [{"id": 240, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.548Z", "updated_at": "2025-05-20T15:59:18.789Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 251, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.596Z", "updated_at": "2025-05-20T15:59:18.803Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 262, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.668Z", "updated_at": "2025-05-20T15:59:18.821Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 269, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.722Z", "updated_at": "2025-05-20T15:59:18.842Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 274, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.764Z", "updated_at": "2025-05-20T15:59:18.859Z", "bonus_score": false, "clear_score": false, "option_text": "Completely indifferent ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the service feel personalized?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.519Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.519Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14554", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 125, "file": null, "sort": 1, "type": "single", "image": "", "score": 9, "amount": 5, "answers": {"id": 862, "files": [], "score": 3, "answer": "Neutral ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.881Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.881Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 125}, "options": [{"id": 285, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.833Z", "updated_at": "2025-05-20T15:59:18.929Z", "bonus_score": false, "clear_score": false, "option_text": "Very satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 292, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-05-20T15:59:18.953Z", "bonus_score": false, "clear_score": false, "option_text": "Satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 301, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.878Z", "updated_at": "2025-05-20T15:59:18.990Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 309, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-05-20T14:51:39.916Z", "updated_at": "2025-05-20T15:59:19.015Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 320, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-05-20T15:59:19.047Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.801Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.801Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14555", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 135, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 871, "files": [], "score": 0, "answer": "Not something special", "status": 0, "comment": "", "uploads": ["https://proxy.happeas.space/file/read/local/5/20adb69131901f225f658a7c9c60a289.jpg"], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.946Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.946Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 135}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14556", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}], "total_score": 10}, {"id": 40, "name": " NPS", "score": 0, "questions": [{"id": 117, "file": null, "sort": 0, "type": "nps", "image": "", "score": 0, "amount": 0, "answers": {"id": 856, "files": [], "score": 0, "answer": "6", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.836Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.836Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 117}, "options": [], "question": "1. On a scale from 0 to 10, how likely are you to recommend our company based on your first interaction (greeting) today?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.529Z", "scale_type": "star-num", "updated_at": "2025-05-20T14:51:39.529Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": "", "total_score": 0, "heatmap_time": 0, "scale_amount": 11, "question_type": "nps", "attachment_max": 0, "attachment_min": 0, "identification": "14587", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": "nps", "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 40}], "total_score": 0}], "answer_id": 448, "ces_index": 0, "client_id": 6, "csi_index": 0, "deletedAt": null, "nps_index": 0, "created_at": "2025-05-20T08:43:21.189Z", "updated_at": "2025-05-20T08:43:21.189Z", "hide_client": false, "hide_report": false, "hide_company": false, "customization": {}, "identification": "968", "completion_text": null, "feedback_question": "", "validator_comment": null, "add_files_to_survey": false, "allow_same_ip_retake": false, "enable_survey_payment": false, "forced_completion_text": null, "save_unfinished_survey": false, "add_website_link_at_end": false, "enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-05-21 14:51:13.342384	2025-05-21 14:51:13.342384
121	4	448	{"id": 23, "code": "w4cAdt", "name": "Consultation with purchase_new", "task": false, "type": "qr", "status": 22, "options": [], "shop_id": 90, "user_id": 4, "feedback": false, "hide_all": false, "mistakes": [13, 3], "sections": [{"id": 34, "name": " Entrance and Greeting", "score": 15, "questions": [{"id": 111, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 850, "files": [], "score": 4, "answer": "Within 15 seconds", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": true, "no_answer": false, "created_at": "2025-05-21T11:24:55.775Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.775Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 111}, "options": [{"id": 235, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.493Z", "updated_at": "2025-05-20T15:59:18.785Z", "bonus_score": false, "clear_score": false, "option_text": "Instantly", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 236, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-05-20T15:59:18.817Z", "bonus_score": false, "clear_score": false, "option_text": "Within 15 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 242, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-05-20T15:59:18.852Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 247, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-05-20T15:59:18.889Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 255, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.655Z", "updated_at": "2025-05-20T15:59:18.914Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.453Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.453Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14522", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 120, "file": null, "sort": 1, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 857, "files": [], "score": 4, "answer": "Polite but not enthusiastic ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.841Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.841Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 120}, "options": [{"id": 268, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.721Z", "updated_at": "2025-05-20T15:59:18.945Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 273, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.762Z", "updated_at": "2025-05-20T15:59:18.973Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 279, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.800Z", "updated_at": "2025-05-20T15:59:18.989Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 284, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.832Z", "updated_at": "2025-05-20T15:59:19.007Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 293, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-05-20T15:59:19.018Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.690Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.690Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14523", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 128, "file": null, "sort": 2, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 870, "files": [], "score": 3, "answer": "Uncertain or fleeting ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.940Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.940Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 128}, "options": [{"id": 306, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.910Z", "updated_at": "2025-05-20T15:59:19.052Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 313, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.926Z", "updated_at": "2025-05-20T15:59:19.063Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 321, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-05-20T15:59:19.075Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 327, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.090Z", "updated_at": "2025-05-20T15:59:19.086Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 331, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-05-20T15:59:19.106Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.878Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.878Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14524", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 137, "file": null, "sort": 3, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 875, "files": [], "score": 4, "answer": "Yes, but too pushy ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.974Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.974Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 137}, "options": [{"id": 338, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.267Z", "updated_at": "2025-05-20T15:59:19.127Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 345, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-05-20T15:59:19.134Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 349, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.303Z", "updated_at": "2025-05-20T15:59:19.140Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 354, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-05-20T15:59:19.145Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 358, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.332Z", "updated_at": "2025-05-20T15:59:19.153Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.253Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.253Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14525", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 143, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 881, "files": [], "score": 0, "answer": "all good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.022Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.022Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 143}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.345Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.345Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14526", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}], "total_score": 20}, {"id": 35, "name": "Contact and Needs Identification", "score": 12, "questions": [{"id": 112, "file": null, "sort": 0, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 848, "files": [], "score": 3, "answer": "Asked general questions ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.754Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.754Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 112}, "options": [{"id": 237, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-05-20T15:59:18.778Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 243, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-05-20T15:59:18.793Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 248, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-05-20T15:59:18.807Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 257, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-05-20T15:59:18.830Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 264, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.715Z", "updated_at": "2025-05-20T15:59:18.845Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14527", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 122, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 859, "files": [], "score": 3, "answer": "Neutral ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.855Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.855Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 122}, "options": [{"id": 276, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.778Z", "updated_at": "2025-05-20T15:59:18.883Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 281, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.812Z", "updated_at": "2025-05-20T15:59:18.898Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 287, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.839Z", "updated_at": "2025-05-20T15:59:18.917Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 291, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.854Z", "updated_at": "2025-05-20T15:59:18.929Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 299, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.870Z", "updated_at": "2025-05-20T15:59:18.940Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.737Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.737Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14531", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 130, "file": null, "sort": 2, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 869, "files": [], "score": 3, "answer": "More like a monologue ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.929Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.929Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 130}, "options": [{"id": 311, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.924Z", "updated_at": "2025-05-20T15:59:18.977Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 318, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-05-20T15:59:18.991Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 323, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.064Z", "updated_at": "2025-05-20T15:59:19.004Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 325, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-05-20T15:59:19.016Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 333, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.241Z", "updated_at": "2025-05-20T15:59:19.029Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.896Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.896Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14528", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 138, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 874, "files": [], "score": 3, "answer": "Some hesitation ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.963Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.963Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 138}, "options": [{"id": 342, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.277Z", "updated_at": "2025-05-20T15:59:19.061Z", "bonus_score": false, "clear_score": false, "option_text": "Very confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 348, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-05-20T15:59:19.074Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 351, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-05-20T15:59:19.084Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 355, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.320Z", "updated_at": "2025-05-20T15:59:19.098Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 359, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.333Z", "updated_at": "2025-05-20T15:59:19.110Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.258Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.258Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14529", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 144, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 882, "files": [], "score": 0, "answer": "Can be better if smile", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.029Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.029Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 144}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.346Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.346Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14530", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}], "total_score": 20}, {"id": 36, "name": " Product/Service Presentation", "score": 22, "questions": [{"id": 113, "file": null, "sort": 0, "type": "single", "image": "", "score": 30, "amount": 5, "answers": {"id": 855, "files": [], "score": 5, "answer": "Fully aligned ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.829Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.829Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 113}, "options": [{"id": 238, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.530Z", "updated_at": "2025-05-20T15:59:18.779Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 244, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.559Z", "updated_at": "2025-05-20T15:59:18.794Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 249, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.591Z", "updated_at": "2025-05-20T15:59:18.808Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 256, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-05-20T15:59:18.832Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 267, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-05-20T15:59:18.847Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14532", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 123, "file": null, "sort": 1, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 861, "files": [], "score": 4, "answer": "Surface-level explanation ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.875Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.875Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 123}, "options": [{"id": 286, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-05-20T15:59:18.884Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 297, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-05-20T15:59:18.899Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 303, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.894Z", "updated_at": "2025-05-20T15:59:18.917Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 314, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.927Z", "updated_at": "2025-05-20T15:59:18.930Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 319, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.039Z", "updated_at": "2025-05-20T15:59:18.941Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.775Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.775Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14533", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 134, "file": null, "sort": 2, "type": "single", "image": "", "score": 30, "amount": 5, "answers": {"id": 867, "files": [], "score": 5, "answer": "Relevant and helpful ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.912Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.912Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 134}, "options": [{"id": 326, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.092Z", "updated_at": "2025-05-20T15:59:18.978Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 329, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.237Z", "updated_at": "2025-05-20T15:59:18.993Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 334, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.247Z", "updated_at": "2025-05-20T15:59:19.005Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 336, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.259Z", "updated_at": "2025-05-20T15:59:19.017Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 339, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.268Z", "updated_at": "2025-05-20T15:59:19.031Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.064Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.064Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14534", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 139, "file": null, "sort": 3, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 876, "files": [], "score": 4, "answer": "Yes, but too persistent ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.983Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.983Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 139}, "options": [{"id": 346, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.289Z", "updated_at": "2025-05-20T15:59:19.062Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 347, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-05-20T15:59:19.075Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 350, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.308Z", "updated_at": "2025-05-20T15:59:19.085Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 353, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-05-20T15:59:19.099Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 356, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.324Z", "updated_at": "2025-05-20T15:59:19.109Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.278Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.278Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14535", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 142, "file": null, "sort": 4, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 879, "files": [], "score": 4, "answer": "Confident ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.008Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.008Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 142}, "options": [{"id": 362, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-05-20T15:59:19.123Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 364, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-05-20T15:59:19.129Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 365, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.367Z", "updated_at": "2025-05-20T15:59:19.135Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 366, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.376Z", "updated_at": "2025-05-20T15:59:19.142Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 367, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.383Z", "updated_at": "2025-05-20T15:59:19.147Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.333Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.333Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14536", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 146, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 883, "files": [], "score": 0, "answer": "All good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.038Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.038Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 146}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.390Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.390Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14537", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}], "total_score": 25}, {"id": 37, "name": " Handling Objections", "score": 12, "questions": [{"id": 114, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 853, "files": [], "score": 4, "answer": "Mostly convincing ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.811Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.811Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 114}, "options": [{"id": 239, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.540Z", "updated_at": "2025-05-20T15:59:18.781Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 245, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.565Z", "updated_at": "2025-05-20T15:59:18.795Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 254, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.612Z", "updated_at": "2025-05-20T15:59:18.812Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 260, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.667Z", "updated_at": "2025-05-20T15:59:18.833Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 266, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-05-20T15:59:18.848Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.512Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.512Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14538", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 124, "file": null, "sort": 1, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 860, "files": [], "score": 4, "answer": "Yes, but not very suitable ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.867Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.867Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 124}, "options": [{"id": 282, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.827Z", "updated_at": "2025-05-20T15:59:18.885Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 295, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.857Z", "updated_at": "2025-05-20T15:59:18.900Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 304, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.901Z", "updated_at": "2025-05-20T15:59:18.918Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 310, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.923Z", "updated_at": "2025-05-20T15:59:18.931Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 316, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.037Z", "updated_at": "2025-05-20T15:59:18.942Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.765Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.765Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14539", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 132, "file": null, "sort": 2, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 866, "files": [], "score": 4, "answer": "Engaged ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.904Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.904Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 132}, "options": [{"id": 324, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-05-20T15:59:18.979Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 332, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-05-20T15:59:18.994Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 337, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.260Z", "updated_at": "2025-05-20T15:59:19.006Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 341, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.273Z", "updated_at": "2025-05-20T15:59:19.017Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 343, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.284Z", "updated_at": "2025-05-20T15:59:19.031Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14540", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 140, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 877, "files": [], "score": 0, "answer": "With smile better", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.989Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.989Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 140}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14541", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}], "total_score": 15}, {"id": 38, "name": " Purchase Process", "score": 15, "questions": [{"id": 116, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 849, "files": [], "score": 5, "answer": "Very quick ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.764Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.764Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 116}, "options": [{"id": 241, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.549Z", "updated_at": "2025-05-20T15:59:18.790Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 246, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.588Z", "updated_at": "2025-05-20T15:59:18.816Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 252, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.611Z", "updated_at": "2025-05-20T15:59:18.837Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 258, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.658Z", "updated_at": "2025-05-20T15:59:18.871Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 263, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.700Z", "updated_at": "2025-05-20T15:59:18.886Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.520Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.520Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14542", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 121, "file": null, "sort": 1, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 864, "files": [], "score": 5, "answer": "Very polite and friendly ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.892Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.892Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 121}, "options": [{"id": 272, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.756Z", "updated_at": "2025-05-20T15:59:18.919Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 278, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.797Z", "updated_at": "2025-05-20T15:59:18.932Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 283, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-05-20T15:59:18.942Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 289, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.845Z", "updated_at": "2025-05-20T15:59:18.959Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 296, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-05-20T15:59:18.980Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.726Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.726Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14543", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 129, "file": null, "sort": 2, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 868, "files": [], "score": 5, "answer": "Yes ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.918Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.918Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 129}, "options": [{"id": 305, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.908Z", "updated_at": "2025-05-20T15:59:19.014Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 312, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.925Z", "updated_at": "2025-05-20T15:59:19.039Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 317, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-05-20T15:59:19.053Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.881Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.881Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14544", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 133, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 878, "files": [], "score": 0, "answer": "Fast and good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.997Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.997Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 133}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14545", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}], "total_score": 15}, {"id": 41, "name": " Product Return", "score": 16, "questions": [{"id": 118, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 854, "files": [], "score": 4, "answer": "Within 5 minutes ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.820Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.820Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 118}, "options": [{"id": 250, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.589Z", "updated_at": "2025-05-20T15:59:18.796Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 261, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.664Z", "updated_at": "2025-05-20T15:59:18.814Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 270, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.731Z", "updated_at": "2025-05-20T15:59:18.836Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 275, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.768Z", "updated_at": "2025-05-20T15:59:18.850Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 280, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.807Z", "updated_at": "2025-05-20T15:59:18.888Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.544Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.544Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14546", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 127, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 858, "files": [], "score": 3, "answer": "Neutral ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.848Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.848Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 127}, "options": [{"id": 290, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.851Z", "updated_at": "2025-05-20T15:59:18.926Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 298, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.867Z", "updated_at": "2025-05-20T15:59:18.937Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 302, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.892Z", "updated_at": "2025-05-20T15:59:18.952Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 308, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.913Z", "updated_at": "2025-05-20T15:59:18.983Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 322, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.047Z", "updated_at": "2025-05-20T15:59:19.009Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.836Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.836Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14547", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 136, "file": null, "sort": 2, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 865, "files": [], "score": 5, "answer": "Fully followed ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.899Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.899Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 136}, "options": [{"id": 328, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.099Z", "updated_at": "2025-05-20T15:59:19.064Z", "bonus_score": false, "clear_score": false, "option_text": "Fully followed ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 330, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-05-20T15:59:19.076Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 335, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.255Z", "updated_at": "2025-05-20T15:59:19.097Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 340, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.270Z", "updated_at": "2025-05-20T15:59:19.105Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 344, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-05-20T15:59:19.118Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14548", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 141, "file": null, "sort": 3, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 873, "files": [], "score": 4, "answer": "Briefly ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.957Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.957Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 141}, "options": [{"id": 352, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-05-20T15:59:19.132Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 357, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.326Z", "updated_at": "2025-05-20T15:59:19.138Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 360, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.336Z", "updated_at": "2025-05-20T15:59:19.143Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 361, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-05-20T15:59:19.148Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 363, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-05-20T15:59:19.158Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, 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"2025-05-21T11:24:55.887Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.887Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 126}, "options": [{"id": 288, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.844Z", "updated_at": "2025-05-20T15:59:18.990Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 294, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.859Z", "updated_at": "2025-05-20T15:59:19.007Z", "bonus_score": false, "clear_score": 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"scale_type": null, "updated_at": "2025-05-20T14:51:40.054Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14553", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}], "total_score": 10}, {"id": 39, "name": " Overall Impression", "score": 7, "questions": [{"id": 115, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 851, "files": [], "score": 4, "answer": "Personalized ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.787Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.787Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 115}, "options": [{"id": 240, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.548Z", "updated_at": "2025-05-20T15:59:18.789Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 251, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.596Z", "updated_at": "2025-05-20T15:59:18.803Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 262, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.668Z", "updated_at": "2025-05-20T15:59:18.821Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 269, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.722Z", "updated_at": "2025-05-20T15:59:18.842Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 274, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.764Z", "updated_at": "2025-05-20T15:59:18.859Z", "bonus_score": false, "clear_score": false, "option_text": "Completely indifferent ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the service feel personalized?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.519Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.519Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14554", 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"created_at": "2025-05-20T14:51:39.878Z", "updated_at": "2025-05-20T15:59:18.990Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 309, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-05-20T14:51:39.916Z", "updated_at": "2025-05-20T15:59:19.015Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 320, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-05-20T15:59:19.047Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.801Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.801Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14555", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 135, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 871, "files": [], "score": 0, "answer": "Not something special", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.946Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.946Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 135}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14556", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}], "total_score": 10}, {"id": 40, "name": " NPS", "score": 0, "questions": [{"id": 117, "file": null, "sort": 0, "type": "nps", "image": "", "score": 0, "amount": 0, "answers": {"id": 856, "files": [], "score": 0, "answer": "6", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.836Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.836Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 117}, "options": [], "question": "1. On a scale from 0 to 10, how likely are you to recommend our company based on your first interaction (greeting) today?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.529Z", "scale_type": "star-num", "updated_at": "2025-05-20T14:51:39.529Z", "visible_to": null, "add_comment": false, "is_required": true, "rate_labels": "", "total_score": 0, "heatmap_time": 0, "scale_amount": 11, "question_type": "nps", "attachment_max": 0, "attachment_min": 0, "identification": "14587", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": "nps", "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 40}], "total_score": 0}], "answer_id": 448, "ces_index": 0, "client_id": 6, "csi_index": 0, "deletedAt": null, "nps_index": 0, "created_at": "2025-05-20T08:43:21.189Z", "updated_at": "2025-05-20T08:43:21.189Z", "hide_client": false, "hide_report": false, "hide_company": false, "customization": {}, "identification": "968", "completion_text": null, "feedback_question": "", "validator_comment": null, "add_files_to_survey": false, "allow_same_ip_retake": false, "enable_survey_payment": false, "forced_completion_text": null, "save_unfinished_survey": false, "add_website_link_at_end": false, "enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-05-21 20:55:45.599407	2025-05-21 20:55:45.599407
122	2	448	{"id": 23, "code": "w4cAdt", "name": "Consultation with purchase_new", "task": false, "type": "qr", "status": 10, "options": [], "shop_id": 90, "user_id": 4, "feedback": false, "hide_all": false, "mistakes": [13, 3], "sections": [{"id": 34, "name": " Entrance and Greeting", "score": 15, "questions": [{"id": 111, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 850, "files": [], "score": 4, "answer": "[\\"Within 15 seconds\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": true, "no_answer": false, "created_at": "2025-05-21T11:24:55.775Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.775Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 111}, "options": [{"id": 235, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.493Z", "updated_at": "2025-06-19T11:17:56.676Z", "bonus_score": false, "clear_score": false, "option_text": "Instantly", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 236, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-06-19T11:17:56.687Z", "bonus_score": false, "clear_score": false, "option_text": "Within 15 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 242, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-06-19T11:17:56.697Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 247, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-06-19T11:17:56.712Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 255, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.655Z", "updated_at": "2025-06-19T11:17:56.722Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.453Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.453Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14522", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 120, "file": null, "sort": 1, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 857, "files": [], "score": 4, "answer": "[\\"Polite but not enthusiastic \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.841Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.841Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 120}, "options": [{"id": 268, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.721Z", "updated_at": "2025-06-19T11:17:56.738Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 273, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.762Z", "updated_at": "2025-06-19T11:17:56.746Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 279, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.800Z", "updated_at": "2025-06-19T11:17:56.754Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 284, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.832Z", "updated_at": "2025-06-19T11:17:56.761Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 293, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-06-19T11:17:56.768Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.690Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.690Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14523", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 128, "file": null, "sort": 2, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 870, "files": [], "score": 3, "answer": "[\\"Uncertain or fleeting \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.940Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.940Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 128}, "options": [{"id": 306, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.910Z", "updated_at": "2025-06-19T11:17:56.784Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 313, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.926Z", "updated_at": "2025-06-19T11:17:56.801Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 321, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 327, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.090Z", "updated_at": "2025-06-19T11:17:56.817Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 331, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.878Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.878Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14524", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 137, "file": null, "sort": 3, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 875, "files": [], "score": 4, "answer": "[\\"Yes, but too pushy \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.974Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.974Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 137}, "options": [{"id": 338, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.267Z", "updated_at": "2025-06-19T11:17:56.843Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 345, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.850Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 349, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.303Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 354, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.866Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 358, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.332Z", "updated_at": "2025-06-19T11:17:56.872Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.253Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.253Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14525", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 143, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 881, "files": [], "score": 0, "answer": "all good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.022Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.022Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 143}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.345Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.345Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14526", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}], "total_score": 20}, {"id": 35, "name": "Contact and Needs Identification", "score": 12, "questions": [{"id": 112, "file": null, "sort": 0, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 848, "files": [], "score": 3, "answer": "[\\"Asked general questions \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.754Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.754Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 112}, "options": [{"id": 237, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-06-19T11:17:56.688Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 243, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-06-19T11:17:56.698Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 248, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-06-19T11:17:56.713Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 257, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 264, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.715Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14527", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 122, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 859, "files": [], "score": 3, "answer": "[\\"Neutral \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.855Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.855Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 122}, "options": [{"id": 276, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.778Z", "updated_at": "2025-06-19T11:17:56.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 281, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.812Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 287, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.839Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 291, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.854Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 299, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.870Z", "updated_at": "2025-06-19T11:17:56.776Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.737Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.737Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14531", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 130, "file": null, "sort": 2, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 869, "files": [], "score": 3, "answer": "[\\"More like a monologue \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.929Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.929Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 130}, "options": [{"id": 311, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.924Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 318, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 323, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.064Z", "updated_at": "2025-06-19T11:17:56.818Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 325, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 333, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.241Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.896Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.896Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14528", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 138, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 874, "files": [], "score": 3, "answer": "[\\"Some hesitation \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.963Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.963Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 138}, "options": [{"id": 342, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.277Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Very confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 348, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 351, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.867Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 355, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.320Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 359, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.333Z", "updated_at": "2025-06-19T11:17:56.880Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.258Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.258Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14529", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 144, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 882, "files": [], "score": 0, "answer": "Can be better if smile", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.029Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.029Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 144}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.346Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.346Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14530", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}], "total_score": 20}, {"id": 36, "name": " Product/Service Presentation", "score": 22, "questions": [{"id": 113, "file": null, "sort": 0, "type": "single", "image": "", "score": 30, "amount": 5, "answers": {"id": 855, "files": [], "score": 5, "answer": "[\\"Fully aligned \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.829Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.829Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 113}, "options": [{"id": 238, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.530Z", "updated_at": "2025-06-19T11:17:56.689Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 244, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.559Z", "updated_at": "2025-06-19T11:17:56.699Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 249, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.591Z", "updated_at": "2025-06-19T11:17:56.714Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 256, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.723Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 267, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14532", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 123, "file": null, "sort": 1, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 861, "files": [], "score": 4, "answer": "[\\"Surface-level explanation \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.875Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.875Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 123}, "options": [{"id": 286, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.748Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 297, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 303, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.894Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 314, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.927Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 319, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.039Z", "updated_at": "2025-06-19T11:17:56.777Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.775Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.775Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14533", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 134, "file": null, "sort": 2, "type": "single", "image": "", "score": 30, "amount": 5, "answers": {"id": 867, "files": [], "score": 5, "answer": "[\\"Relevant and helpful \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.912Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.912Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 134}, "options": [{"id": 326, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.092Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 329, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.237Z", "updated_at": "2025-06-19T11:17:56.811Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 334, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.247Z", "updated_at": "2025-06-19T11:17:56.819Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 336, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.259Z", "updated_at": "2025-06-19T11:17:56.829Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 339, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.268Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.064Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.064Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14534", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 139, "file": null, "sort": 3, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 876, "files": [], "score": 4, "answer": "[\\"Yes, but too persistent \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.983Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.983Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 139}, "options": [{"id": 346, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.289Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 347, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.859Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 350, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.308Z", "updated_at": "2025-06-19T11:17:56.868Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 353, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 356, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.324Z", "updated_at": "2025-06-19T11:17:56.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.278Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.278Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14535", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 142, "file": null, "sort": 4, "type": "single", "image": "", "score": 24, "amount": 5, "answers": {"id": 879, "files": [], "score": 4, "answer": "[\\"Confident \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.008Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.008Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 142}, "options": [{"id": 362, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.890Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 364, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 365, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.367Z", "updated_at": "2025-06-19T11:17:56.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 366, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.376Z", "updated_at": "2025-06-19T11:17:56.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 367, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.383Z", "updated_at": "2025-06-19T11:17:56.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.333Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.333Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14536", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 146, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 883, "files": [], "score": 0, "answer": "All good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.038Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.038Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 146}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.390Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.390Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14537", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}], "total_score": 25}, {"id": 37, "name": " Handling Objections", "score": 12, "questions": [{"id": 114, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 853, "files": [], "score": 4, "answer": "[\\"Mostly convincing \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.811Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.811Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 114}, "options": [{"id": 239, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.540Z", "updated_at": "2025-06-19T11:17:56.706Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 245, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.565Z", "updated_at": "2025-06-19T11:17:56.721Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 254, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.612Z", "updated_at": "2025-06-19T11:17:56.737Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 260, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.667Z", "updated_at": "2025-06-19T11:17:56.753Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 266, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.767Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.512Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.512Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14538", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 124, "file": null, "sort": 1, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 860, "files": [], "score": 4, "answer": "[\\"Yes, but not very suitable \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.867Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.867Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 124}, "options": [{"id": 282, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.827Z", "updated_at": "2025-06-19T11:17:56.806Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 295, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.857Z", "updated_at": "2025-06-19T11:17:56.816Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 304, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.901Z", "updated_at": "2025-06-19T11:17:56.825Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 310, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.923Z", "updated_at": "2025-06-19T11:17:56.833Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 316, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.037Z", "updated_at": "2025-06-19T11:17:56.840Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.765Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.765Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14539", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 132, "file": null, "sort": 2, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 866, "files": [], "score": 4, "answer": "[\\"Engaged \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.904Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.904Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 132}, "options": [{"id": 324, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.855Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 332, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.863Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 337, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.260Z", "updated_at": "2025-06-19T11:17:56.871Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 341, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.273Z", "updated_at": "2025-06-19T11:17:56.876Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 343, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.284Z", "updated_at": "2025-06-19T11:17:56.882Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14540", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 140, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 877, "files": [], "score": 0, "answer": "With smile better", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.989Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.989Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 140}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14541", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}], "total_score": 15}, {"id": 38, "name": " Purchase Process", "score": 15, "questions": [{"id": 116, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 849, "files": [], "score": 5, "answer": "[\\"Very quick \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.764Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.764Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 116}, "options": [{"id": 241, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.549Z", "updated_at": "2025-06-19T11:17:56.718Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 246, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.588Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 252, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.611Z", "updated_at": "2025-06-19T11:17:56.750Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 258, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.658Z", "updated_at": "2025-06-19T11:17:56.764Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 263, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.700Z", "updated_at": "2025-06-19T11:17:56.774Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.520Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.520Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14542", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 121, "file": null, "sort": 1, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 864, "files": [], "score": 5, "answer": "[\\"Very polite and friendly \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.892Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.892Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 121}, "options": [{"id": 272, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.756Z", "updated_at": "2025-06-19T11:17:56.800Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 278, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.797Z", "updated_at": "2025-06-19T11:17:56.813Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 283, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 289, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.845Z", "updated_at": "2025-06-19T11:17:56.830Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 296, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.841Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.726Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.726Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14543", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 129, "file": null, "sort": 2, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 868, "files": [], "score": 5, "answer": "[\\"Yes \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.918Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.918Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 129}, "options": [{"id": 305, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.908Z", "updated_at": "2025-06-19T11:17:56.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 312, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.925Z", "updated_at": "2025-06-19T11:17:56.871Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 317, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-06-19T11:17:56.880Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.881Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.881Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14544", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 133, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 878, "files": [], "score": 0, "answer": "Fast and good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.997Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.997Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 133}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14545", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}], "total_score": 15}, {"id": 41, "name": " Product Return", "score": 16, "questions": [{"id": 118, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 854, "files": [], "score": 4, "answer": "[\\"Within 5 minutes \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.820Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.820Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 118}, "options": [{"id": 250, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.589Z", "updated_at": "2025-06-19T11:17:56.701Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 261, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.664Z", "updated_at": "2025-06-19T11:17:56.715Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 270, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.731Z", "updated_at": "2025-06-19T11:17:56.724Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 275, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.768Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 280, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.807Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.544Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.544Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14546", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 127, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 858, "files": [], "score": 3, "answer": "[\\"Neutral \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.848Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.848Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 127}, "options": [{"id": 290, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.851Z", "updated_at": "2025-06-19T11:17:56.757Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 298, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.867Z", "updated_at": "2025-06-19T11:17:56.764Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 302, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.892Z", "updated_at": "2025-06-19T11:17:56.770Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 308, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.913Z", "updated_at": "2025-06-19T11:17:56.778Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 322, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.047Z", "updated_at": "2025-06-19T11:17:56.791Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.836Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.836Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14547", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 136, "file": null, "sort": 2, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 865, "files": [], "score": 5, "answer": "[\\"Fully followed \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.899Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.899Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 136}, "options": [{"id": 328, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.099Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Fully followed ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 330, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.831Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 335, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.255Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 340, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.270Z", "updated_at": "2025-06-19T11:17:56.861Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 344, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.874Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14548", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 141, "file": null, "sort": 3, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 873, "files": [], "score": 4, "answer": "[\\"Briefly \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.957Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.957Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 141}, "options": [{"id": 352, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 357, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.326Z", "updated_at": "2025-06-19T11:17:56.896Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 360, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.336Z", "updated_at": "2025-06-19T11:17:56.899Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 361, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.902Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 363, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.905Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14549", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 145, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 880, "files": [], "score": 0, "answer": "Neutral sense ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.015Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.015Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 145}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.367Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.367Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14550", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}], "total_score": 20}, {"id": 42, "name": " Appearance and Behavior", "score": 8, "questions": [{"id": 119, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 852, "files": [], "score": 4, "answer": "[\\"Minor flaws \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.797Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.797Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 119}, "options": [{"id": 253, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.610Z", "updated_at": "2025-06-19T11:17:56.717Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 259, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.665Z", "updated_at": "2025-06-19T11:17:56.728Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 265, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.708Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 271, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.745Z", "updated_at": "2025-06-19T11:17:56.757Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 277, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.793Z", "updated_at": "2025-06-19T11:17:56.772Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.550Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.550Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14551", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 126, "file": null, "sort": 1, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 863, "files": [], "score": 4, "answer": "[\\"Mostly professional \\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.887Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.887Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 126}, "options": [{"id": 288, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.844Z", "updated_at": "2025-06-19T11:17:56.814Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 294, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.859Z", "updated_at": "2025-06-19T11:17:56.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 300, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.877Z", "updated_at": "2025-06-19T11:17:56.837Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 307, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.912Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 126, "finish_survey": false, 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"deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.787Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.787Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 115}, "options": [{"id": 240, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.548Z", "updated_at": "2025-06-19T11:17:56.690Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 251, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.596Z", 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"image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.833Z", "updated_at": "2025-06-19T11:17:56.748Z", "bonus_score": false, "clear_score": false, "option_text": "Very satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 292, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-06-19T11:17:56.756Z", "bonus_score": false, "clear_score": false, "option_text": "Satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 301, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.878Z", "updated_at": "2025-06-19T11:17:56.763Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 309, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-05-20T14:51:39.916Z", "updated_at": "2025-06-19T11:17:56.770Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 320, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.778Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.801Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.801Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14555", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 154, "file": null, 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381, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.883Z", "updated_at": "2025-06-19T11:17:56.883Z", "bonus_score": false, "clear_score": false, "option_text": "3", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}, {"id": 382, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.895Z", "updated_at": "2025-06-19T11:17:56.895Z", "bonus_score": false, "clear_score": false, "option_text": "4", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}, {"id": 383, "col": 0, "row": 0, "sort": 4, "group": 0, "image": 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false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 135, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 871, "files": [], "score": 0, "answer": "Not something special", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.946Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.946Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 135}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14556", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}], "total_score": 20}, {"id": 40, "name": " NPS", "score": 0, "questions": [{"id": 117, "file": null, "sort": 0, "type": "nps", "image": "", "score": 0, "amount": 0, "answers": {"id": 856, "files": [], "score": 0, "answer": "6", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.836Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.836Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 117}, "options": [], "question": "1.On a scale from 0 to 10, how likely are you to recommend our company based on your first interaction (greeting) today?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.529Z", "scale_type": "star-num", "updated_at": "2025-05-20T14:51:39.529Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": "", "total_score": 0, "heatmap_time": 0, "scale_amount": 11, "question_type": "nps", "attachment_max": 0, "attachment_min": 0, "identification": "14587", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": "nps", "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 40}], "total_score": 0}], 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123	2	448	{"id": 23, "code": "w4cAdt", "name": "Consultation with purchase_new", "task": false, "type": "qr", "status": 10, "options": [], "shop_id": 90, "user_id": 4, "feedback": false, "hide_all": false, "mistakes": [13, 3], "sections": [{"id": 34, "name": " Entrance and Greeting", "score": 4, "questions": [{"id": 111, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 850, "files": [], "score": 4, "answer": "[\\"Within 15 seconds\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": true, "no_answer": false, "created_at": "2025-05-21T11:24:55.775Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.775Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 111}, "options": [{"id": 235, "col": 0, "row": 0, "sort": 0, "group": 0, "image": 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"bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.453Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.453Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14522", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 120, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 857, "files": [], "score": 0, "answer": "[\\"Formal, no smile\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.841Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.841Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 120}, "options": [{"id": 268, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.721Z", "updated_at": "2025-06-19T11:17:56.738Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 273, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.762Z", "updated_at": "2025-06-19T11:17:56.746Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 279, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.800Z", "updated_at": "2025-06-19T11:17:56.754Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 284, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.832Z", "updated_at": "2025-06-19T11:17:56.761Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 293, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-06-19T11:17:56.768Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 120, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.690Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.690Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14523", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 128, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 870, "files": [], "score": 0, "answer": "[\\"Yes, but briefly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.940Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.940Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 128}, "options": [{"id": 306, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.910Z", "updated_at": "2025-06-19T11:17:56.784Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 313, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.926Z", "updated_at": "2025-06-19T11:17:56.801Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 321, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 327, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.090Z", "updated_at": "2025-06-19T11:17:56.817Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 331, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.878Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.878Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14524", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 137, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 875, "files": [], "score": 0, "answer": "[\\"Only after I asked\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.974Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.974Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 137}, "options": [{"id": 338, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.267Z", "updated_at": "2025-06-19T11:17:56.843Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 345, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.850Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 349, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.303Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 354, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.866Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 358, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.332Z", "updated_at": "2025-06-19T11:17:56.872Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.253Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.253Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14525", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 143, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 881, "files": [], "score": 0, "answer": "all good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.022Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.022Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 143}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.345Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.345Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14526", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}], "total_score": 20}, {"id": 35, "name": "Contact and Needs Identification", "score": 0, "questions": [{"id": 112, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 848, "files": [], "score": 0, "answer": "[\\"Partially clarified\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.754Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.754Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 112}, "options": [{"id": 237, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-06-19T11:17:56.688Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 243, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-06-19T11:17:56.698Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 248, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-06-19T11:17:56.713Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 257, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 264, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.715Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14527", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 122, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 859, "files": [], "score": 0, "answer": "[\\"Bored appearance\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.855Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.855Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 122}, "options": [{"id": 276, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.778Z", "updated_at": "2025-06-19T11:17:56.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 281, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.812Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 287, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.839Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 291, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.854Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 299, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.870Z", "updated_at": "2025-06-19T11:17:56.776Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.737Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.737Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14531", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 130, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 869, "files": [], "score": 0, "answer": "[\\"Somewhat interactive\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.929Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.929Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 130}, "options": [{"id": 311, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.924Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 318, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 323, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.064Z", "updated_at": "2025-06-19T11:17:56.818Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 325, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 333, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.241Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.896Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.896Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14528", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 138, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 874, "files": [], "score": 0, "answer": "[\\"Unfamiliar with products\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.963Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.963Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 138}, "options": [{"id": 342, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.277Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Very confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 348, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 351, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.867Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 355, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.320Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 359, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.333Z", "updated_at": "2025-06-19T11:17:56.880Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.258Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.258Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14529", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 144, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 882, "files": [], "score": 0, "answer": "Can be better if smile", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.029Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.029Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 144}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.346Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.346Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14530", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}], "total_score": 20}, {"id": 36, "name": " Product/Service Presentation", "score": 0, "questions": [{"id": 113, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 855, "files": [], "score": 0, "answer": "[\\"Partially aligned\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.829Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.829Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 113}, "options": [{"id": 238, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.530Z", "updated_at": "2025-06-19T11:17:56.689Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 244, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.559Z", "updated_at": "2025-06-19T11:17:56.699Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 249, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.591Z", "updated_at": "2025-06-19T11:17:56.714Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 256, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.723Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 267, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14532", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 123, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 861, "files": [], "score": 0, "answer": "[\\"No explanation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.875Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.875Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 123}, "options": [{"id": 286, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.748Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 297, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 303, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.894Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 314, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.927Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 319, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.039Z", "updated_at": "2025-06-19T11:17:56.777Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.775Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.775Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14533", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 134, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 867, "files": [], "score": 0, "answer": "[\\"One example\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.912Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.912Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 134}, "options": [{"id": 326, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.092Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 329, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.237Z", "updated_at": "2025-06-19T11:17:56.811Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 334, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.247Z", "updated_at": "2025-06-19T11:17:56.819Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 336, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.259Z", "updated_at": "2025-06-19T11:17:56.829Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 339, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.268Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.064Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.064Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14534", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 139, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 876, "files": [], "score": 0, "answer": "[\\"Did not offer anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.983Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.983Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 139}, "options": [{"id": 346, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.289Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 347, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.859Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 350, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.308Z", "updated_at": "2025-06-19T11:17:56.868Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 353, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 356, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.324Z", "updated_at": "2025-06-19T11:17:56.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.278Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.278Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14535", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 142, "file": null, "sort": 4, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 879, "files": [], "score": 0, "answer": "[\\"Moderate\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.008Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.008Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 142}, "options": [{"id": 362, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.890Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 364, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 365, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.367Z", "updated_at": "2025-06-19T11:17:56.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 366, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.376Z", "updated_at": "2025-06-19T11:17:56.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 367, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.383Z", "updated_at": "2025-06-19T11:17:56.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.333Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.333Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14536", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 146, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 883, "files": [], "score": 0, "answer": "All good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.038Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.038Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 146}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.390Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.390Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14537", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}], "total_score": 25}, {"id": 37, "name": " Handling Objections", "score": 0, "questions": [{"id": 114, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 853, "files": [], "score": 0, "answer": "[\\"Mostly convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.811Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.811Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 114}, "options": [{"id": 239, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.540Z", "updated_at": "2025-06-19T11:17:56.706Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 245, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.565Z", "updated_at": "2025-06-19T11:17:56.721Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 254, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.612Z", "updated_at": "2025-06-19T11:17:56.737Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 260, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.667Z", "updated_at": "2025-06-19T11:17:56.753Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 266, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.767Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.512Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.512Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14538", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 124, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 860, "files": [], "score": 0, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.867Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.867Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 124}, "options": [{"id": 282, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.827Z", "updated_at": "2025-06-19T11:17:56.806Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 295, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.857Z", "updated_at": "2025-06-19T11:17:56.816Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 304, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.901Z", "updated_at": "2025-06-19T11:17:56.825Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 310, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.923Z", "updated_at": "2025-06-19T11:17:56.833Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 316, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.037Z", "updated_at": "2025-06-19T11:17:56.840Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.765Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.765Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14539", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 132, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 866, "files": [], "score": 0, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.904Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.904Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 132}, "options": [{"id": 324, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.855Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 332, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.863Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 337, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.260Z", "updated_at": "2025-06-19T11:17:56.871Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 341, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.273Z", "updated_at": "2025-06-19T11:17:56.876Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 343, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.284Z", "updated_at": "2025-06-19T11:17:56.882Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14540", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 140, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 877, "files": [], "score": 0, "answer": "With smile better", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.989Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.989Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 140}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14541", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}], "total_score": 15}, {"id": 38, "name": " Purchase Process", "score": 0, "questions": [{"id": 116, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 849, "files": [], "score": 0, "answer": "[\\"Noticeable delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.764Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.764Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 116}, "options": [{"id": 241, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.549Z", "updated_at": "2025-06-19T11:17:56.718Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 246, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.588Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", 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"is_comment_required": false}, {"id": 263, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.700Z", "updated_at": "2025-06-19T11:17:56.774Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.520Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.520Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14542", "multiple_choice": false, "allow_only_words": false, "comment_required": false, 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"score": 5, "created_at": "2025-05-20T14:51:39.756Z", "updated_at": "2025-06-19T11:17:56.800Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 278, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.797Z", "updated_at": "2025-06-19T11:17:56.813Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 283, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 289, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.845Z", "updated_at": "2025-06-19T11:17:56.830Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 296, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.841Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.726Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.726Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14543", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 129, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, 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"col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.768Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 280, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.807Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.544Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.544Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14546", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 127, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 858, "files": [], "score": 0, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.848Z", 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"is_comment_required": false}, {"id": 322, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.047Z", "updated_at": "2025-06-19T11:17:56.791Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.836Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.836Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14547", "multiple_choice": false, "allow_only_words": false, "comment_required": 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"https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.099Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Fully followed ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 330, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.831Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 335, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.255Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 340, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.270Z", "updated_at": "2025-06-19T11:17:56.861Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 344, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.874Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14548", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 141, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 873, "files": [], "score": 0, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.957Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.957Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 141}, "options": [{"id": 352, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 357, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.326Z", "updated_at": "2025-06-19T11:17:56.896Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 360, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.336Z", "updated_at": "2025-06-19T11:17:56.899Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 361, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.902Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 363, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.905Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14549", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 145, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 880, "files": [], "score": 0, "answer": "Neutral sense ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.015Z", "param_json": {}, 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{"id": 42, "name": " Appearance and Behavior", "score": 0, "questions": [{"id": 119, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 852, "files": [], "score": 0, "answer": "[\\"Minor flaws\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.797Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.797Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 119}, "options": [{"id": 253, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.610Z", "updated_at": "2025-06-19T11:17:56.717Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 259, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.665Z", "updated_at": "2025-06-19T11:17:56.728Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 265, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.708Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 271, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.745Z", "updated_at": "2025-06-19T11:17:56.757Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 277, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.793Z", "updated_at": "2025-06-19T11:17:56.772Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.550Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.550Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14551", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 126, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 863, "files": [], "score": 0, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.887Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.887Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 126}, "options": [{"id": 288, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.844Z", "updated_at": "2025-06-19T11:17:56.814Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 294, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.859Z", "updated_at": "2025-06-19T11:17:56.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 300, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.877Z", "updated_at": "2025-06-19T11:17:56.837Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 307, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.912Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 315, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.985Z", "updated_at": "2025-06-19T11:17:56.855Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.823Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.823Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14552", "multiple_choice": false, 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"scale_type": null, "updated_at": "2025-05-20T14:51:40.054Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14553", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}], "total_score": 10}, {"id": 39, "name": " Overall Impression", "score": 2, "questions": [{"id": 115, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 851, "files": [], "score": 0, "answer": "[\\"Completely indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.787Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.787Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 115}, "options": [{"id": 240, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.548Z", "updated_at": "2025-06-19T11:17:56.690Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 251, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.596Z", "updated_at": "2025-06-19T11:17:56.700Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 262, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.668Z", "updated_at": "2025-06-19T11:17:56.715Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 269, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.722Z", "updated_at": "2025-06-19T11:17:56.724Z", "bonus_score": false, "clear_score": false, "option_text": "No ", 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"14554", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 125, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 862, "files": [], "score": 0, "answer": "[\\"Very satisfied\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.881Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.881Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 125}, "options": [{"id": 285, "col": 0, "row": 0, "sort": 0, "group": 0, 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"created_at": "2025-05-20T14:51:39.878Z", "updated_at": "2025-06-19T11:17:56.763Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 309, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-05-20T14:51:39.916Z", "updated_at": "2025-06-19T11:17:56.770Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 320, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.778Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.801Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.801Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14555", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 154, "file": null, 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"row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.857Z", "updated_at": "2025-06-19T11:17:56.857Z", "bonus_score": false, "clear_score": false, "option_text": "2", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}, {"id": 381, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.883Z", "updated_at": "2025-06-19T11:17:56.883Z", "bonus_score": false, "clear_score": false, "option_text": "3", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}, {"id": 382, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.895Z", "updated_at": "2025-06-19T11:17:56.895Z", "bonus_score": false, "clear_score": false, "option_text": "4", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}, {"id": 383, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-19T11:17:56.900Z", "updated_at": "2025-06-19T11:17:56.900Z", "bonus_score": false, "clear_score": false, "option_text": "5", "question_id": 154, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.TEST MULTCHOOSE", "deletedAt": null, "created_at": "2025-06-19T11:17:56.790Z", "scale_type": null, "updated_at": "2025-06-19T11:17:56.790Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16895", "multiple_choice": true, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 135, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 871, "files": [], "score": 0, "answer": "Not something special", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.946Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.946Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 135}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14556", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}], "total_score": 20}, {"id": 40, "name": " NPS", "score": 0, "questions": [{"id": 117, "file": null, "sort": 0, "type": "nps", "image": "", "score": 0, "amount": 0, "answers": {"id": 856, "files": [], "score": 0, "answer": "6", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.836Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.836Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 117}, "options": [], "question": "1.On a scale from 0 to 10, how likely are you to recommend our company based on your first interaction (greeting) today?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.529Z", "scale_type": "star-num", "updated_at": "2025-05-20T14:51:39.529Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": "", "total_score": 0, "heatmap_time": 0, "scale_amount": 11, "question_type": "nps", "attachment_max": 0, "attachment_min": 0, "identification": "14587", "multiple_choice": false, 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"enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-06-19 13:24:22.969205	2025-06-19 13:24:22.969205
124	2	448	{"id": 23, "code": "w4cAdt", "name": "Consultation with purchase_new", "task": false, "type": "qr", "status": 10, "options": [], "shop_id": 90, "user_id": 4, "feedback": false, "hide_all": false, "mistakes": [13, 3], "sections": [{"id": 34, "name": " Entrance and Greeting", "score": 4, "questions": [{"id": 111, "file": null, "sort": 0, "type": "single", "image": "", "score": 20, "amount": 5, "answers": {"id": 850, "files": [], "score": 4, "answer": "[\\"Within 15 seconds\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": true, "no_answer": false, "created_at": "2025-05-21T11:24:55.775Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.775Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 111}, "options": [{"id": 235, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.493Z", "updated_at": "2025-06-19T11:17:56.676Z", "bonus_score": false, "clear_score": false, "option_text": "Instantly", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 236, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-06-19T11:17:56.687Z", "bonus_score": false, "clear_score": false, "option_text": "Within 15 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 242, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-06-19T11:17:56.697Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 247, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-06-19T11:17:56.712Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 255, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.655Z", "updated_at": "2025-06-19T11:17:56.722Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 111, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-05-20T14:51:39.453Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.453Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14522", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 120, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 857, "files": [], "score": 0, "answer": "[\\"Formal, no smile\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.841Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.841Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 120}, "options": [{"id": 268, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.721Z", "updated_at": "2025-06-19T11:17:56.738Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open ", "question_id": 120, "finish_survey": false, 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"created_at": "2025-05-21T11:24:55.940Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.940Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 128}, "options": [{"id": 306, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.910Z", "updated_at": "2025-06-19T11:17:56.784Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 313, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.926Z", "updated_at": "2025-06-19T11:17:56.801Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 321, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 327, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.090Z", "updated_at": "2025-06-19T11:17:56.817Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 331, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 128, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.878Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.878Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14524", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 137, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 875, "files": [], "score": 0, "answer": "[\\"Only after I asked\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.974Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.974Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 137}, "options": [{"id": 338, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.267Z", "updated_at": "2025-06-19T11:17:56.843Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 345, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.850Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 349, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.303Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 354, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.866Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 358, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.332Z", "updated_at": "2025-06-19T11:17:56.872Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 137, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.253Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.253Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14525", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}, {"id": 143, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 881, "files": [], "score": 0, "answer": "all good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.022Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.022Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 143}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.345Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.345Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14526", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 34}], "total_score": 20}, {"id": 35, "name": "Contact and Needs Identification", "score": 0, "questions": [{"id": 112, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 848, "files": [], "score": 0, "answer": "[\\"Partially clarified\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.754Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.754Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 112}, "options": [{"id": 237, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.529Z", "updated_at": "2025-06-19T11:17:56.688Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 243, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.558Z", "updated_at": "2025-06-19T11:17:56.698Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 248, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.590Z", "updated_at": "2025-06-19T11:17:56.713Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 257, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 264, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.715Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 112, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14527", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 122, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 859, "files": [], "score": 0, "answer": "[\\"Bored appearance\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.855Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.855Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 122}, "options": [{"id": 276, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.778Z", "updated_at": "2025-06-19T11:17:56.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 281, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.812Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 287, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.839Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 291, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.854Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 299, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.870Z", "updated_at": "2025-06-19T11:17:56.776Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 122, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.737Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.737Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14531", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 130, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 869, "files": [], "score": 0, "answer": "[\\"Somewhat interactive\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.929Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.929Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 130}, "options": [{"id": 311, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.924Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 318, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-06-19T11:17:56.810Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 323, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.064Z", "updated_at": "2025-06-19T11:17:56.818Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 325, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.828Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 333, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.241Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 130, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.896Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.896Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14528", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 138, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 874, "files": [], "score": 0, "answer": "[\\"Unfamiliar with products\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.963Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.963Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 138}, "options": [{"id": 342, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.277Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Very confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 348, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.858Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 351, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.867Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 355, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.320Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 359, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.333Z", "updated_at": "2025-06-19T11:17:56.880Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 138, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.258Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.258Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14529", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}, {"id": 144, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 882, "files": [], "score": 0, "answer": "Can be better if smile", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.029Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.029Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 144}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.346Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.346Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14530", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 35}], "total_score": 20}, {"id": 36, "name": " Product/Service Presentation", "score": 0, "questions": [{"id": 113, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 855, "files": [], "score": 0, "answer": "[\\"Partially aligned\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.829Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.829Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 113}, "options": [{"id": 238, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.530Z", "updated_at": "2025-06-19T11:17:56.689Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 244, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.559Z", "updated_at": "2025-06-19T11:17:56.699Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 249, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.591Z", "updated_at": "2025-06-19T11:17:56.714Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 256, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.656Z", "updated_at": "2025-06-19T11:17:56.723Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 267, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.731Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 113, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.494Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.494Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14532", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 123, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 861, "files": [], "score": 0, "answer": "[\\"No explanation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.875Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.875Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 123}, "options": [{"id": 286, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.748Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 297, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.755Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 303, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.894Z", "updated_at": "2025-06-19T11:17:56.762Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 314, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.927Z", "updated_at": "2025-06-19T11:17:56.769Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 319, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.039Z", "updated_at": "2025-06-19T11:17:56.777Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 123, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.775Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.775Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14533", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 134, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 867, "files": [], "score": 0, "answer": "[\\"One example\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.912Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.912Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 134}, "options": [{"id": 326, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.092Z", "updated_at": "2025-06-19T11:17:56.802Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 329, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.237Z", "updated_at": "2025-06-19T11:17:56.811Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 334, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.247Z", "updated_at": "2025-06-19T11:17:56.819Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 336, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.259Z", "updated_at": "2025-06-19T11:17:56.829Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 339, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.268Z", "updated_at": "2025-06-19T11:17:56.836Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 134, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.064Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.064Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14534", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 139, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 876, "files": [], "score": 0, "answer": "[\\"Did not offer anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.983Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.983Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 139}, "options": [{"id": 346, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.289Z", "updated_at": "2025-06-19T11:17:56.851Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 347, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.299Z", "updated_at": "2025-06-19T11:17:56.859Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 350, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.308Z", "updated_at": "2025-06-19T11:17:56.868Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 353, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.316Z", "updated_at": "2025-06-19T11:17:56.873Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 356, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.324Z", "updated_at": "2025-06-19T11:17:56.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 139, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.278Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.278Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14535", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 142, "file": null, "sort": 4, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 879, "files": [], "score": 0, "answer": "[\\"Moderate\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.008Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.008Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 142}, "options": [{"id": 362, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.890Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 364, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 365, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.367Z", "updated_at": "2025-06-19T11:17:56.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 366, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.376Z", "updated_at": "2025-06-19T11:17:56.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 367, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.383Z", "updated_at": "2025-06-19T11:17:56.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 142, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.333Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.333Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14536", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}, {"id": 146, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 883, "files": [], "score": 0, "answer": "All good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.038Z", "param_json": {}, "updated_at": "2025-05-21T11:24:56.038Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 146}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.390Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.390Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14537", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 36}], "total_score": 25}, {"id": 37, "name": " Handling Objections", "score": 0, "questions": [{"id": 114, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 853, "files": [], "score": 0, "answer": "[\\"Mostly convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.811Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.811Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 114}, "options": [{"id": 239, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.540Z", "updated_at": "2025-06-19T11:17:56.706Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 245, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.565Z", "updated_at": "2025-06-19T11:17:56.721Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 254, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.612Z", "updated_at": "2025-06-19T11:17:56.737Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 260, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.667Z", "updated_at": "2025-06-19T11:17:56.753Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 266, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.709Z", "updated_at": "2025-06-19T11:17:56.767Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 114, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.512Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.512Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14538", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 124, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 860, "files": [], "score": 0, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.867Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.867Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 124}, "options": [{"id": 282, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.827Z", "updated_at": "2025-06-19T11:17:56.806Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 295, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.857Z", "updated_at": "2025-06-19T11:17:56.816Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 304, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.901Z", "updated_at": "2025-06-19T11:17:56.825Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 310, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.923Z", "updated_at": "2025-06-19T11:17:56.833Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 316, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.037Z", "updated_at": "2025-06-19T11:17:56.840Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 124, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.765Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.765Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14539", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 132, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 866, "files": [], "score": 0, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.904Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.904Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 132}, "options": [{"id": 324, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.091Z", "updated_at": "2025-06-19T11:17:56.855Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 332, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.863Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 337, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.260Z", "updated_at": "2025-06-19T11:17:56.871Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 341, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.273Z", "updated_at": "2025-06-19T11:17:56.876Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 343, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.284Z", "updated_at": "2025-06-19T11:17:56.882Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 132, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14540", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}, {"id": 140, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 877, "files": [], "score": 0, "answer": "With smile better", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.989Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.989Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 140}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14541", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 37}], "total_score": 15}, {"id": 38, "name": " Purchase Process", "score": 0, "questions": [{"id": 116, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 849, "files": [], "score": 0, "answer": "[\\"Noticeable delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.764Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.764Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 116}, "options": [{"id": 241, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.549Z", "updated_at": "2025-06-19T11:17:56.718Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 246, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.588Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 252, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.611Z", "updated_at": "2025-06-19T11:17:56.750Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 258, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.658Z", "updated_at": "2025-06-19T11:17:56.764Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 263, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.700Z", "updated_at": "2025-06-19T11:17:56.774Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 116, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.520Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.520Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14542", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 121, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 864, "files": [], "score": 0, "answer": "[\\"Polite\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.892Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.892Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 121}, "options": [{"id": 272, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.756Z", "updated_at": "2025-06-19T11:17:56.800Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 278, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.797Z", "updated_at": "2025-06-19T11:17:56.813Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 283, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.828Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 289, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.845Z", "updated_at": "2025-06-19T11:17:56.830Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 296, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.861Z", "updated_at": "2025-06-19T11:17:56.841Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 121, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.726Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.726Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14543", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 129, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 868, "files": [], "score": 0, "answer": "[\\"Partially\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.918Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.918Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 129}, "options": [{"id": 305, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.908Z", "updated_at": "2025-06-19T11:17:56.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 312, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.925Z", "updated_at": "2025-06-19T11:17:56.871Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 317, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.038Z", "updated_at": "2025-06-19T11:17:56.880Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 129, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.881Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.881Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14544", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}, {"id": 133, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 878, "files": [], "score": 0, "answer": "Fast and good", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.997Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.997Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 133}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.063Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.063Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14545", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 38}], "total_score": 15}, {"id": 41, "name": " Product Return", "score": 0, "questions": [{"id": 118, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 854, "files": [], "score": 0, "answer": "[\\"Delayed\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.820Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.820Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 118}, "options": [{"id": 250, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.589Z", "updated_at": "2025-06-19T11:17:56.701Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 261, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.664Z", "updated_at": "2025-06-19T11:17:56.715Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 270, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.731Z", "updated_at": "2025-06-19T11:17:56.724Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 275, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.768Z", "updated_at": "2025-06-19T11:17:56.733Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 280, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.807Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 118, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.544Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.544Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14546", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 127, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 858, "files": [], "score": 0, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.848Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.848Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 127}, "options": [{"id": 290, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.851Z", "updated_at": "2025-06-19T11:17:56.757Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 298, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.867Z", "updated_at": "2025-06-19T11:17:56.764Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 302, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.892Z", "updated_at": "2025-06-19T11:17:56.770Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 308, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.913Z", "updated_at": "2025-06-19T11:17:56.778Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 322, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.047Z", "updated_at": "2025-06-19T11:17:56.791Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 127, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.836Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.836Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14547", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 136, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 865, "files": [], "score": 0, "answer": "[\\"Minor issues\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.899Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.899Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 136}, "options": [{"id": 328, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.099Z", "updated_at": "2025-06-19T11:17:56.820Z", "bonus_score": false, "clear_score": false, "option_text": "Fully followed ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 330, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.238Z", "updated_at": "2025-06-19T11:17:56.831Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 335, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.255Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 340, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.270Z", "updated_at": "2025-06-19T11:17:56.861Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 344, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.285Z", "updated_at": "2025-06-19T11:17:56.874Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 136, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.080Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.080Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14548", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 141, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 873, "files": [], "score": 0, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.957Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.957Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 141}, "options": [{"id": 352, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:40.311Z", "updated_at": "2025-06-19T11:17:56.893Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 357, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:40.326Z", "updated_at": "2025-06-19T11:17:56.896Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 360, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:40.336Z", "updated_at": "2025-06-19T11:17:56.899Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 361, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:40.344Z", "updated_at": "2025-06-19T11:17:56.902Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 363, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.354Z", "updated_at": "2025-06-19T11:17:56.905Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 141, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:40.295Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.295Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14549", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 41}, {"id": 145, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 880, "files": [], "score": 0, "answer": "Neutral sense ", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:56.015Z", "param_json": {}, 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{"id": 42, "name": " Appearance and Behavior", "score": 0, "questions": [{"id": 119, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 852, "files": [], "score": 0, "answer": "[\\"Minor flaws\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.797Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.797Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 119}, "options": [{"id": 253, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.610Z", "updated_at": "2025-06-19T11:17:56.717Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 259, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.665Z", "updated_at": "2025-06-19T11:17:56.728Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 265, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.708Z", "updated_at": "2025-06-19T11:17:56.742Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 271, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.745Z", "updated_at": "2025-06-19T11:17:56.757Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 277, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.793Z", "updated_at": "2025-06-19T11:17:56.772Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 119, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.550Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.550Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14551", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 126, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 863, "files": [], "score": 0, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.887Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.887Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 126}, "options": [{"id": 288, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.844Z", "updated_at": "2025-06-19T11:17:56.814Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 294, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.859Z", "updated_at": "2025-06-19T11:17:56.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 300, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.877Z", "updated_at": "2025-06-19T11:17:56.837Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 307, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-05-20T14:51:39.912Z", "updated_at": "2025-06-19T11:17:56.846Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 315, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.985Z", "updated_at": "2025-06-19T11:17:56.855Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 126, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.823Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.823Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14552", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}, {"id": 131, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 872, "files": [], "score": 0, "answer": "Good all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.952Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.952Z", "total_score": 0, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 131}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-05-20T14:51:40.054Z", "scale_type": null, "updated_at": "2025-05-20T14:51:40.054Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "14553", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 42}], "total_score": 10}, {"id": 39, "name": " Overall Impression", "score": 2, "questions": [{"id": 115, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 851, "files": [], "score": 0, "answer": "[\\"Completely indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.787Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.787Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 115}, "options": [{"id": 240, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.548Z", "updated_at": "2025-06-19T11:17:56.690Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 251, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.596Z", "updated_at": "2025-06-19T11:17:56.700Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 262, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.668Z", "updated_at": "2025-06-19T11:17:56.715Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 269, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.722Z", "updated_at": "2025-06-19T11:17:56.724Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 274, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:39.764Z", "updated_at": "2025-06-19T11:17:56.732Z", "bonus_score": false, "clear_score": false, "option_text": "Completely indifferent ", "question_id": 115, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "1.Did the service feel personalized?\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.519Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.519Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14554", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 125, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 862, "files": [], "score": 0, "answer": "[\\"Very satisfied\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-05-21T11:24:55.881Z", "param_json": {}, "updated_at": "2025-05-21T11:24:55.881Z", "total_score": 5, "questionnaire_id": 23, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 448, "questionnaire_question_id": 125}, "options": [{"id": 285, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-05-20T14:51:39.833Z", "updated_at": "2025-06-19T11:17:56.748Z", "bonus_score": false, "clear_score": false, "option_text": "Very satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 292, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-05-20T14:51:39.856Z", "updated_at": "2025-06-19T11:17:56.756Z", "bonus_score": false, "clear_score": false, "option_text": "Satisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 301, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-05-20T14:51:39.878Z", "updated_at": "2025-06-19T11:17:56.763Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 309, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-05-20T14:51:39.916Z", "updated_at": "2025-06-19T11:17:56.770Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}, {"id": 320, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-05-20T14:51:40.046Z", "updated_at": "2025-06-19T11:17:56.778Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 125, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 23, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-05-20T14:51:39.801Z", "scale_type": null, "updated_at": "2025-05-20T14:51:39.801Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "14555", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 23, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "questionnaire_section_id": 39}, {"id": 154, "file": null, 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"enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-06-19 13:25:48.337103	2025-06-19 13:25:48.337103
