194	2	576	{"id": 26, "code": "Lh3LYt", "name": "Consultation with purchase_2", "task": true, "type": "qr", "status": 22, "options": [{"name": "option 1", "point": 1}], "shop_id": 129, "user_id": 2, "feedback": true, "hide_all": false, "mistakes": [], "sections": [{"id": 49, "name": " Entrance and Greeting", "score": 9, "questions": [{"id": 155, "file": null, "sort": 0, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 891, "files": [], "score": 5, "answer": "[\\"Instantly\\"]", "status": 0, "comment": "", "uploads": ["https://proxy.happeas.space/file/read/local/2/d7ff07c4ba1813aad80cbe8bce9d2e49.jpeg"], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T12:01:19.175Z", "param_json": {}, "updated_at": "2025-06-20T12:01:19.175Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 155}, "options": [{"id": 385, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.040Z", "updated_at": "2025-06-20T12:19:46.692Z", "bonus_score": false, "clear_score": false, "option_text": "Instantly", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 393, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.065Z", "updated_at": "2025-06-20T12:19:46.703Z", "bonus_score": false, "clear_score": false, "option_text": "Within 15 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 401, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.718Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 406, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 412, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.110Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-06-20T10:24:20.002Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.002Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 4, "attachment_min": 1, "identification": "16926", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": true, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 166, "file": null, "sort": 1, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 893, "files": [], "score": 2, "answer": "[\\"Formal, no smile\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T12:20:18.436Z", "param_json": {}, "updated_at": "2025-06-20T12:20:18.436Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 166}, "options": [{"id": 522, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T12:19:46.781Z", "updated_at": "2025-06-20T12:19:46.781Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 523, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T12:19:46.817Z", "updated_at": "2025-06-20T12:19:46.817Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 439, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.199Z", "updated_at": "2025-06-20T12:19:46.831Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 447, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.222Z", "updated_at": "2025-06-20T12:19:46.841Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 458, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.239Z", "updated_at": "2025-06-20T12:19:46.851Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.127Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.127Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16927", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 176, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1036, "files": [], "score": 2, "answer": "[\\"Hardly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.911Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.911Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 176}, "options": [{"id": 469, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 475, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.288Z", "updated_at": "2025-06-20T12:19:46.877Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 478, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.303Z", "updated_at": "2025-06-20T12:19:46.882Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 481, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.322Z", "updated_at": "2025-06-20T12:19:46.888Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 486, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.342Z", "updated_at": "2025-06-20T12:19:46.892Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.259Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.259Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16928", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 183, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1037, "files": [], "score": 0, "answer": "[\\"Completely ignored\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.919Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.919Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 183}, "options": [{"id": 497, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 502, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.391Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 506, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.404Z", "updated_at": "2025-06-20T12:19:46.906Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 510, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.423Z", "updated_at": "2025-06-20T12:19:46.909Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 513, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.443Z", "updated_at": "2025-06-20T12:19:46.911Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.363Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.363Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16929", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 189, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1038, "files": [], "score": 0, "answer": "I didn't like the way I was greeted.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.936Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.936Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 189}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.451Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.451Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16930", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 51, "name": "Contact and Needs Identification", "score": 2, "questions": [{"id": 157, "file": null, "sort": 0, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1039, "files": [], "score": 2, "answer": "[\\"Barely asked anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.941Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.941Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 157}, "options": [{"id": 386, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.043Z", "updated_at": "2025-06-20T12:19:46.691Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 389, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.700Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 396, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.075Z", "updated_at": "2025-06-20T12:19:46.710Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 402, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.089Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 409, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.732Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16931", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 164, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1040, "files": [], "score": 0, "answer": "[\\"Indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.946Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.946Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 164}, "options": [{"id": 418, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 424, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.151Z", "updated_at": "2025-06-20T12:19:46.753Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 428, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 433, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 440, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.777Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16935", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 171, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1041, "files": [], "score": 0, "answer": "[\\"No dialogue at all\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.950Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.950Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 171}, "options": [{"id": 450, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.226Z", "updated_at": "2025-06-20T12:19:46.813Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 454, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.826Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 461, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.251Z", "updated_at": "2025-06-20T12:19:46.836Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 465, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.843Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 473, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.850Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.213Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.213Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16932", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 179, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1042, "files": [], "score": 0, "answer": "[\\"Couldn’t help\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.955Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.955Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 179}, "options": [{"id": 487, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.346Z", "updated_at": "2025-06-20T12:19:46.874Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 491, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.361Z", "updated_at": "2025-06-20T12:19:46.880Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 496, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.886Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 504, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.392Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16933", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 186, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1043, "files": [], "score": 0, "answer": "I'm not happy.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.960Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.960Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 186}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.408Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.408Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16934", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 50, "name": " Product/Service Presentation", "score": 12, "questions": [{"id": 156, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1044, "files": [], "score": 2, "answer": "[\\"Off-topic\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.965Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.965Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 156}, "options": [{"id": 384, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.033Z", "updated_at": "2025-06-20T12:19:46.678Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 395, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.070Z", "updated_at": "2025-06-20T12:19:46.696Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 407, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.707Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 413, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 416, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.128Z", "updated_at": "2025-06-20T12:19:46.728Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.011Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.011Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16936", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 168, "file": null, "sort": 1, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1045, "files": [], "score": 3, "answer": "[\\"General phrases\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.973Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.973Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 168}, "options": [{"id": 432, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.754Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 441, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.760Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 444, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.213Z", "updated_at": "2025-06-20T12:19:46.770Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 451, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.227Z", "updated_at": "2025-06-20T12:19:46.789Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 455, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.808Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.154Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.154Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16937", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 175, "file": null, "sort": 2, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1046, "files": [], "score": 2, "answer": "[\\"No examples\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.978Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.978Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 175}, "options": [{"id": 464, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.268Z", "updated_at": "2025-06-20T12:19:46.820Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 472, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 477, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.298Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 480, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.320Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 484, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.336Z", "updated_at": "2025-06-20T12:19:46.842Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.251Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.251Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16938", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 182, "file": null, "sort": 3, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1047, "files": [], "score": 3, "answer": "[\\"Only after my initiative\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.982Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.982Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 182}, "options": [{"id": 492, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.363Z", "updated_at": "2025-06-20T12:19:46.857Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 498, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.862Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 503, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.395Z", "updated_at": "2025-06-20T12:19:46.866Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 508, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.408Z", "updated_at": "2025-06-20T12:19:46.875Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 512, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.437Z", "updated_at": "2025-06-20T12:19:46.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.347Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.347Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16939", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 188, "file": null, "sort": 4, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1048, "files": [], "score": 2, "answer": "[\\"Insufficient\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.987Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.987Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 188}, "options": [{"id": 516, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.459Z", "updated_at": "2025-06-20T12:19:46.891Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 518, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.466Z", "updated_at": "2025-06-20T12:19:46.895Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 519, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.474Z", "updated_at": "2025-06-20T12:19:46.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 520, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.484Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 521, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.494Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.450Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.450Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16940", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 191, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1049, "files": [], "score": 0, "answer": "completely non-formative, not interesting", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.993Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.993Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 191}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.502Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.502Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16941", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}], "total_score": 25}, {"id": 52, "name": " Handling Objections", "score": 4, "questions": [{"id": 158, "file": null, "sort": 0, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1050, "files": [], "score": 2, "answer": "[\\"Not convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.997Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.997Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 158}, "options": [{"id": 387, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.044Z", "updated_at": "2025-06-20T12:19:46.695Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 390, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.702Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 397, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.076Z", "updated_at": "2025-06-20T12:19:46.709Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 403, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.090Z", "updated_at": "2025-06-20T12:19:46.717Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 410, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.724Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16942", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 165, "file": null, "sort": 1, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1051, "files": [], "score": 2, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.001Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.001Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 165}, "options": [{"id": 419, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.738Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 425, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.153Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 429, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.752Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 438, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.195Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 448, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16943", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 174, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1052, "files": [], "score": 0, "answer": "[\\"Disinterested\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.007Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.007Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 174}, "options": [{"id": 471, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.793Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 479, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.302Z", "updated_at": "2025-06-20T12:19:46.810Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 485, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.337Z", "updated_at": "2025-06-20T12:19:46.823Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 490, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.358Z", "updated_at": "2025-06-20T12:19:46.835Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 495, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.374Z", "updated_at": "2025-06-20T12:19:46.844Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.244Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.244Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16944", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 184, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1053, "files": [], "score": 0, "answer": "They didn't work with my doubts at all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.013Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.013Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 184}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.391Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.391Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16945", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 54, "name": " Purchase Process", "score": 4, "questions": [{"id": 160, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 1054, "files": [], "score": 4, "answer": "[\\"Minor delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.017Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.017Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 160}, "options": [{"id": 388, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.049Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 392, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.064Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 400, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.697Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 405, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.094Z", "updated_at": "2025-06-20T12:19:46.704Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 414, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.024Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.024Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16946", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 167, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1055, "files": [], "score": 0, "answer": "[\\"Rude/no farewell\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.026Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.026Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 167}, "options": [{"id": 423, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.149Z", "updated_at": "2025-06-20T12:19:46.726Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 427, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.165Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 434, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.740Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 442, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 445, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.214Z", "updated_at": "2025-06-20T12:19:46.755Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.129Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.129Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16947", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 173, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1056, "files": [], "score": 0, "answer": "[\\"Didn’t ask\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.030Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.030Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 173}, "options": [{"id": 456, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.772Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 462, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.252Z", "updated_at": "2025-06-20T12:19:46.782Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 467, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.795Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.227Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.227Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16948", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 178, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1057, "files": [], "score": 0, "answer": "I didn't like it.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.036Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.036Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 178}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.292Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.292Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16949", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 56, "name": " Product Return", "score": 11, "questions": [{"id": 161, "file": null, "sort": 0, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1058, "files": [], "score": 3, "answer": "[\\"Longer than 5 minutes\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.040Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.040Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 161}, "options": [{"id": 391, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.061Z", "updated_at": "2025-06-20T12:19:46.690Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 398, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.077Z", "updated_at": "2025-06-20T12:19:46.699Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 404, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.091Z", "updated_at": "2025-06-20T12:19:46.706Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 415, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.116Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 421, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.139Z", "updated_at": "2025-06-20T12:19:46.721Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16950", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 169, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1059, "files": [], "score": 3, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.043Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.043Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 169}, "options": [{"id": 436, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 443, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.202Z", "updated_at": "2025-06-20T12:19:46.761Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 449, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.223Z", "updated_at": "2025-06-20T12:19:46.773Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 460, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.247Z", "updated_at": "2025-06-20T12:19:46.794Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 468, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.160Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.160Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16951", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 177, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1060, "files": [], "score": 2, "answer": "[\\"Procedural violation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.049Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.049Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 177}, "options": [{"id": 489, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.350Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 494, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.367Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 499, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.377Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 501, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.389Z", "updated_at": "2025-06-20T12:19:46.849Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.294Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.294Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16952", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 185, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1061, "files": [], "score": 3, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.053Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.053Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 185}, "options": [{"id": 507, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.409Z", "updated_at": "2025-06-20T12:19:46.863Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 511, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.432Z", "updated_at": "2025-06-20T12:19:46.873Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 514, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.450Z", "updated_at": "2025-06-20T12:19:46.878Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 515, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.457Z", "updated_at": "2025-06-20T12:19:46.883Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 517, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.465Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.400Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.400Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16953", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 190, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1062, "files": [], "score": 0, "answer": "The refund was 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"allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 57, "name": " Appearance and Behavior", "score": 5, "questions": [{"id": 163, "file": null, "sort": 0, "type": "single", "image": "", "score": 9, "amount": 5, "answers": {"id": 1063, "files": [], "score": 3, "answer": "[\\"Messy outfit\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.063Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.063Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 163}, "options": [{"id": 394, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.708Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 408, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.099Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 417, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.130Z", "updated_at": "2025-06-20T12:19:46.736Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 426, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.158Z", "updated_at": "2025-06-20T12:19:46.751Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 435, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.767Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16955", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 170, "file": null, "sort": 1, "type": "single", "image": "", "score": 6, "amount": 5, "answers": {"id": 1064, "files": [], "score": 2, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.067Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.067Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 170}, "options": [{"id": 446, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 453, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.233Z", "updated_at": "2025-06-20T12:19:46.816Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 459, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.249Z", "updated_at": "2025-06-20T12:19:46.821Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 466, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.828Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 474, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.834Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, 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"score": 0, "created_at": "2025-06-20T10:24:20.110Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-06-20T10:24:20.002Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.002Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 4, "attachment_min": 1, "identification": "16926", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, 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"2025-06-20T12:19:46.781Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 523, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T12:19:46.817Z", "updated_at": "2025-06-20T12:19:46.817Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 439, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.199Z", "updated_at": "2025-06-20T12:19:46.831Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 447, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.222Z", "updated_at": "2025-06-20T12:19:46.841Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 458, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.239Z", "updated_at": "2025-06-20T12:19:46.851Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.127Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.127Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16927", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 176, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1036, "files": [], "score": 2, "answer": "[\\"Hardly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.911Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.911Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 176}, "options": [{"id": 469, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 475, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.288Z", "updated_at": "2025-06-20T12:19:46.877Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 478, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.303Z", "updated_at": "2025-06-20T12:19:46.882Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 481, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.322Z", "updated_at": "2025-06-20T12:19:46.888Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 486, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.342Z", "updated_at": "2025-06-20T12:19:46.892Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.259Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.259Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16928", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 183, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1037, "files": [], "score": 0, "answer": "[\\"Completely ignored\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.919Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.919Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 183}, "options": [{"id": 497, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 502, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.391Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 506, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.404Z", "updated_at": "2025-06-20T12:19:46.906Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 510, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.423Z", "updated_at": "2025-06-20T12:19:46.909Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 513, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.443Z", "updated_at": "2025-06-20T12:19:46.911Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.363Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.363Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16929", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 189, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1038, "files": [], "score": 0, "answer": "I didn't like the way I was greeted.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.936Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.936Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 189}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.451Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.451Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16930", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 51, "name": "Contact and Needs Identification", "score": 2, "questions": [{"id": 157, "file": null, "sort": 0, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1039, "files": [], "score": 2, "answer": "[\\"Barely asked anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.941Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.941Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 157}, "options": [{"id": 386, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.043Z", "updated_at": "2025-06-20T12:19:46.691Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 389, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.700Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 396, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.075Z", "updated_at": "2025-06-20T12:19:46.710Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 402, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.089Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 409, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.732Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16931", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 164, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1040, "files": [], "score": 0, "answer": "[\\"Indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.946Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.946Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 164}, "options": [{"id": 418, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 424, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.151Z", "updated_at": "2025-06-20T12:19:46.753Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 428, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 433, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 440, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.777Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16935", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 171, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1041, "files": [], "score": 0, "answer": "[\\"No dialogue at all\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.950Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.950Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 171}, "options": [{"id": 450, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.226Z", "updated_at": "2025-06-20T12:19:46.813Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 454, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.826Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 461, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.251Z", "updated_at": "2025-06-20T12:19:46.836Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 465, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.843Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 473, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.850Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.213Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.213Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16932", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 179, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1042, "files": [], "score": 0, "answer": "[\\"Couldn’t help\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.955Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.955Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 179}, "options": [{"id": 487, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.346Z", "updated_at": "2025-06-20T12:19:46.874Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 491, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.361Z", "updated_at": "2025-06-20T12:19:46.880Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 496, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.886Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 504, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.392Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16933", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 186, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1043, "files": [], "score": 0, "answer": "I'm not happy.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.960Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.960Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 186}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.408Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.408Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16934", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 50, "name": " Product/Service Presentation", "score": 12, "questions": [{"id": 156, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1044, "files": [], "score": 2, "answer": "[\\"Off-topic\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.965Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.965Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 156}, "options": [{"id": 384, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.033Z", "updated_at": "2025-06-20T12:19:46.678Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 395, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.070Z", "updated_at": "2025-06-20T12:19:46.696Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 407, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.707Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 413, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 416, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.128Z", "updated_at": "2025-06-20T12:19:46.728Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.011Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.011Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16936", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 168, "file": null, "sort": 1, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1045, "files": [], "score": 3, "answer": "[\\"General phrases\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.973Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.973Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 168}, "options": [{"id": 432, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.754Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 441, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.760Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 444, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.213Z", "updated_at": "2025-06-20T12:19:46.770Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 451, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.227Z", "updated_at": "2025-06-20T12:19:46.789Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 455, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.808Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.154Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.154Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16937", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 175, "file": null, "sort": 2, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1046, "files": [], "score": 2, "answer": "[\\"No examples\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.978Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.978Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 175}, "options": [{"id": 464, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.268Z", "updated_at": "2025-06-20T12:19:46.820Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 472, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 477, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.298Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 480, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.320Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 484, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.336Z", "updated_at": "2025-06-20T12:19:46.842Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.251Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.251Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16938", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 182, "file": null, "sort": 3, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1047, "files": [], "score": 3, "answer": "[\\"Only after my initiative\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.982Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.982Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 182}, "options": [{"id": 492, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.363Z", "updated_at": "2025-06-20T12:19:46.857Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 498, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.862Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 503, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.395Z", "updated_at": "2025-06-20T12:19:46.866Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 508, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.408Z", "updated_at": "2025-06-20T12:19:46.875Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 512, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.437Z", "updated_at": "2025-06-20T12:19:46.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.347Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.347Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16939", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 188, "file": null, "sort": 4, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1048, "files": [], "score": 2, "answer": "[\\"Insufficient\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.987Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.987Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 188}, "options": [{"id": 516, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.459Z", "updated_at": "2025-06-20T12:19:46.891Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 518, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.466Z", "updated_at": "2025-06-20T12:19:46.895Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 519, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.474Z", "updated_at": "2025-06-20T12:19:46.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 520, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.484Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 521, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.494Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.450Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.450Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16940", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 191, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1049, "files": [], "score": 0, "answer": "completely non-formative, not interesting", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.993Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.993Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 191}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.502Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.502Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16941", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}], "total_score": 25}, {"id": 52, "name": " Handling Objections", "score": 4, "questions": [{"id": 158, "file": null, "sort": 0, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1050, "files": [], "score": 2, "answer": "[\\"Not convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.997Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.997Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 158}, "options": [{"id": 387, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.044Z", "updated_at": "2025-06-20T12:19:46.695Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 390, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.702Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 397, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.076Z", "updated_at": "2025-06-20T12:19:46.709Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 403, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.090Z", "updated_at": "2025-06-20T12:19:46.717Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 410, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.724Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16942", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 165, "file": null, "sort": 1, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1051, "files": [], "score": 2, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.001Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.001Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 165}, "options": [{"id": 419, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.738Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 425, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.153Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 429, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.752Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 438, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.195Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 448, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16943", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 174, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1052, "files": [], "score": 0, "answer": "[\\"Disinterested\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.007Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.007Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 174}, "options": [{"id": 471, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.793Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 479, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.302Z", "updated_at": "2025-06-20T12:19:46.810Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 485, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.337Z", "updated_at": "2025-06-20T12:19:46.823Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 490, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.358Z", "updated_at": "2025-06-20T12:19:46.835Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 495, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.374Z", "updated_at": "2025-06-20T12:19:46.844Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.244Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.244Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16944", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 184, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1053, "files": [], "score": 0, "answer": "They didn't work with my doubts at all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.013Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.013Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 184}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.391Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.391Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16945", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 54, "name": " Purchase Process", "score": 4, "questions": [{"id": 160, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 1054, "files": [], "score": 4, "answer": "[\\"Minor delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.017Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.017Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 160}, "options": [{"id": 388, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.049Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 392, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.064Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, 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"questionnaire_id": 26, "is_comment_required": false}, {"id": 414, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.024Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.024Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16946", "multiple_choice": false, "allow_only_words": false, 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"group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.149Z", "updated_at": "2025-06-20T12:19:46.726Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 427, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.165Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 434, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.740Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 442, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 445, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.214Z", "updated_at": "2025-06-20T12:19:46.755Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.129Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.129Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16947", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, 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false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.227Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.227Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16948", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 178, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1057, "files": [], "score": 0, "answer": "I didn't like it.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.036Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.036Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 178}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.292Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.292Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16949", "multiple_choice": false, "allow_only_words": false, "comment_required": false, 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161}, "options": [{"id": 391, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.061Z", "updated_at": "2025-06-20T12:19:46.690Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 398, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.077Z", "updated_at": "2025-06-20T12:19:46.699Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 404, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.091Z", "updated_at": "2025-06-20T12:19:46.706Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 415, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.116Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 421, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.139Z", "updated_at": "2025-06-20T12:19:46.721Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16950", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 169, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1059, "files": [], "score": 3, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.043Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.043Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 169}, "options": [{"id": 436, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 443, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.202Z", "updated_at": "2025-06-20T12:19:46.761Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 449, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.223Z", "updated_at": "2025-06-20T12:19:46.773Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 460, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.247Z", "updated_at": "2025-06-20T12:19:46.794Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 468, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.160Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.160Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16951", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 177, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1060, "files": [], "score": 2, "answer": "[\\"Procedural violation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.049Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.049Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 177}, "options": [{"id": 489, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.350Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 494, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.367Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 499, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.377Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 501, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.389Z", "updated_at": "2025-06-20T12:19:46.849Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.294Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.294Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16952", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 185, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1061, "files": [], "score": 3, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.053Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.053Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 185}, "options": [{"id": 507, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.409Z", "updated_at": "2025-06-20T12:19:46.863Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 511, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.432Z", "updated_at": "2025-06-20T12:19:46.873Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 514, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.450Z", "updated_at": "2025-06-20T12:19:46.878Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 515, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.457Z", "updated_at": "2025-06-20T12:19:46.883Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 517, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.465Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.400Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.400Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16953", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 190, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1062, "files": [], "score": 0, "answer": "The refund was neutral", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.060Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.060Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 190}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.472Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.472Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16954", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 57, "name": " Appearance and Behavior", "score": 5, "questions": [{"id": 163, "file": null, "sort": 0, "type": "single", "image": "", "score": 9, "amount": 5, "answers": {"id": 1063, "files": [], "score": 3, "answer": "[\\"Messy outfit\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.063Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.063Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 163}, "options": [{"id": 394, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.708Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 408, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.099Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 417, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.130Z", "updated_at": "2025-06-20T12:19:46.736Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 426, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.158Z", "updated_at": "2025-06-20T12:19:46.751Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 435, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.767Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16955", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 170, "file": null, "sort": 1, "type": "single", "image": "", "score": 6, "amount": 5, "answers": {"id": 1064, "files": [], "score": 2, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.067Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.067Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 170}, "options": [{"id": 446, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 453, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.233Z", "updated_at": "2025-06-20T12:19:46.816Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 459, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.249Z", "updated_at": "2025-06-20T12:19:46.821Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 466, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.828Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 474, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.834Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.202Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.202Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16956", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 180, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1065, "files": [], "score": 0, "answer": "I don't have a good impression left.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.071Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.071Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 180}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16957", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}], "total_score": 10}, {"id": 55, "name": " Overall Impression", "score": 3, "questions": [{"id": 162, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1066, "files": [], "score": 0, "answer": "[\\"No\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.074Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.074Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 162}, "options": [{"id": 399, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 411, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 420, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.136Z", "updated_at": "2025-06-20T12:19:46.698Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 430, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.166Z", "updated_at": "2025-06-20T12:19:46.705Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 437, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.194Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": 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"is_comment_required": false}, {"id": 509, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.416Z", "updated_at": "2025-06-20T12:19:46.813Z", "bonus_score": false, "clear_score": false, "option_text": "5", "question_id": 181, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.TEST MULTCHOOSE", "deletedAt": null, "created_at": "2025-06-20T10:24:20.321Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.321Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16961", "multiple_choice": true, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 55, "questionnaire_sub_section_id": null}, {"id": 187, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1069, "files": [], "score": 0, "answer": "there was an opinion that the employee was not professional enough", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.091Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.091Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 187}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": 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"enable_survey_payment": false, "system_attachment_max": 20, "system_attachment_min": 1, "forced_completion_text": null, "save_unfinished_survey": false, "add_website_link_at_end": false, "enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-07-02 13:34:30.385047	2025-07-02 13:34:30.385047
196	2	576	{"id": 26, "code": "Lh3LYt", "name": "Consultation with purchase_2", "task": true, "type": "qr", "status": 22, "options": [{"name": "option 1", "point": 1}], "shop_id": 129, "user_id": 2, "feedback": true, "hide_all": false, "mistakes": [], "sections": [{"id": 49, "name": " Entrance and Greeting", "score": 9, "questions": [{"id": 155, "file": null, "sort": 0, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 891, "files": [], "score": 5, "answer": "[\\"Instantly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T12:01:19.175Z", "param_json": {}, "updated_at": "2025-06-20T12:01:19.175Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 155}, "options": [{"id": 385, "col": 0, "row": 0, "sort": 0, "group": 0, "image": 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"created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.718Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 406, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 412, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.110Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-06-20T10:24:20.002Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.002Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 4, "attachment_min": 1, "identification": "16926", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": true, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 166, "file": null, "sort": 1, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 893, "files": [], "score": 2, "answer": "[\\"Formal, no smile\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T12:20:18.436Z", "param_json": {}, "updated_at": "2025-06-20T12:20:18.436Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 166}, "options": [{"id": 522, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T12:19:46.781Z", "updated_at": "2025-06-20T12:19:46.781Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly 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26, "is_comment_required": false}, {"id": 447, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.222Z", "updated_at": "2025-06-20T12:19:46.841Z", "bonus_score": false, "clear_score": false, "option_text": "Formal, no smile ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 458, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.239Z", "updated_at": "2025-06-20T12:19:46.851Z", "bonus_score": false, "clear_score": false, "option_text": "Did not greet ", "question_id": 166, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the greeting friendly and polite?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.127Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.127Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16927", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 176, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1036, "files": [], "score": 2, "answer": "[\\"Hardly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.911Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.911Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 176}, "options": [{"id": 469, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 475, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.288Z", "updated_at": "2025-06-20T12:19:46.877Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 478, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.303Z", "updated_at": "2025-06-20T12:19:46.882Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 481, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.322Z", "updated_at": "2025-06-20T12:19:46.888Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 486, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.342Z", "updated_at": "2025-06-20T12:19:46.892Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.259Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.259Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16928", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 183, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1037, "files": [], "score": 0, "answer": "[\\"Completely ignored\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.919Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.919Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 183}, "options": [{"id": 497, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 502, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.391Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 506, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.404Z", "updated_at": "2025-06-20T12:19:46.906Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 510, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.423Z", "updated_at": "2025-06-20T12:19:46.909Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 513, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.443Z", "updated_at": "2025-06-20T12:19:46.911Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.363Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.363Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16929", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 189, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1038, "files": [], "score": 0, "answer": "I didn't like the way I was greeted.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.936Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.936Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 189}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.451Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.451Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16930", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 51, "name": "Contact and Needs Identification", "score": 2, "questions": [{"id": 157, "file": null, "sort": 0, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1039, "files": [], "score": 2, "answer": "[\\"Barely asked anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.941Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.941Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 157}, "options": [{"id": 386, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.043Z", "updated_at": "2025-06-20T12:19:46.691Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 389, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.700Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 396, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.075Z", "updated_at": "2025-06-20T12:19:46.710Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 402, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.089Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 409, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.732Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16931", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 164, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1040, "files": [], "score": 0, "answer": "[\\"Indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.946Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.946Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 164}, "options": [{"id": 418, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 424, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.151Z", "updated_at": "2025-06-20T12:19:46.753Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 428, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 433, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 440, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.777Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16935", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 171, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1041, "files": [], "score": 0, "answer": "[\\"No dialogue at all\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.950Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.950Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 171}, "options": [{"id": 450, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.226Z", "updated_at": "2025-06-20T12:19:46.813Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 454, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.826Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 461, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.251Z", "updated_at": "2025-06-20T12:19:46.836Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 465, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.843Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 473, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.850Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.213Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.213Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16932", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 179, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1042, "files": [], "score": 0, "answer": "[\\"Couldn’t help\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.955Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.955Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 179}, "options": [{"id": 487, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.346Z", "updated_at": "2025-06-20T12:19:46.874Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 491, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.361Z", "updated_at": "2025-06-20T12:19:46.880Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 496, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.886Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 504, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.392Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16933", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 186, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1043, "files": [], "score": 0, "answer": "I'm not happy.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.960Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.960Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 186}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.408Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.408Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16934", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 50, "name": " Product/Service Presentation", "score": 12, "questions": [{"id": 156, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1044, "files": [], "score": 2, "answer": "[\\"Off-topic\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.965Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.965Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 156}, "options": [{"id": 384, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.033Z", "updated_at": "2025-06-20T12:19:46.678Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 395, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.070Z", "updated_at": "2025-06-20T12:19:46.696Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 407, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.707Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 413, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 416, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.128Z", "updated_at": "2025-06-20T12:19:46.728Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.011Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.011Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16936", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 168, "file": null, "sort": 1, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1045, "files": [], "score": 3, "answer": "[\\"General phrases\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.973Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.973Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 168}, "options": [{"id": 432, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.754Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 441, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.760Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 444, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.213Z", "updated_at": "2025-06-20T12:19:46.770Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 451, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.227Z", "updated_at": "2025-06-20T12:19:46.789Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 455, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.808Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.154Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.154Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16937", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 175, "file": null, "sort": 2, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1046, "files": [], "score": 2, "answer": "[\\"No examples\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.978Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.978Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 175}, "options": [{"id": 464, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.268Z", "updated_at": "2025-06-20T12:19:46.820Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 472, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 477, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.298Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 480, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.320Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 484, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.336Z", "updated_at": "2025-06-20T12:19:46.842Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.251Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.251Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16938", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 182, "file": null, "sort": 3, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1047, "files": [], "score": 3, "answer": "[\\"Only after my initiative\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.982Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.982Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 182}, "options": [{"id": 492, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.363Z", "updated_at": "2025-06-20T12:19:46.857Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 498, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.862Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 503, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.395Z", "updated_at": "2025-06-20T12:19:46.866Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 508, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.408Z", "updated_at": "2025-06-20T12:19:46.875Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 512, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.437Z", "updated_at": "2025-06-20T12:19:46.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.347Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.347Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16939", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 188, "file": null, "sort": 4, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1048, "files": [], "score": 2, "answer": "[\\"Insufficient\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.987Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.987Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 188}, "options": [{"id": 516, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.459Z", "updated_at": "2025-06-20T12:19:46.891Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 518, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.466Z", "updated_at": "2025-06-20T12:19:46.895Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 519, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.474Z", "updated_at": "2025-06-20T12:19:46.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 520, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.484Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 521, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.494Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.450Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.450Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16940", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 191, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1049, "files": [], "score": 0, "answer": "completely non-formative, not interesting", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.993Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.993Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 191}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.502Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.502Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16941", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}], "total_score": 25}, {"id": 52, "name": " Handling Objections", "score": 4, "questions": [{"id": 158, "file": null, "sort": 0, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1050, "files": [], "score": 2, "answer": "[\\"Not convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.997Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.997Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 158}, "options": [{"id": 387, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.044Z", "updated_at": "2025-06-20T12:19:46.695Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 390, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.702Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 397, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.076Z", "updated_at": "2025-06-20T12:19:46.709Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 403, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.090Z", "updated_at": "2025-06-20T12:19:46.717Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 410, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.724Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16942", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 165, "file": null, "sort": 1, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1051, "files": [], "score": 2, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.001Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.001Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 165}, "options": [{"id": 419, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.738Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 425, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.153Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 429, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.752Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 438, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.195Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 448, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16943", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 174, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1052, "files": [], "score": 0, "answer": "[\\"Disinterested\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.007Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.007Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 174}, "options": [{"id": 471, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.793Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 479, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.302Z", "updated_at": "2025-06-20T12:19:46.810Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 485, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.337Z", "updated_at": "2025-06-20T12:19:46.823Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 490, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.358Z", "updated_at": "2025-06-20T12:19:46.835Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 495, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.374Z", "updated_at": "2025-06-20T12:19:46.844Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.244Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.244Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16944", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 184, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1053, "files": [], "score": 0, "answer": "They didn't work with my doubts at all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.013Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.013Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 184}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.391Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.391Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16945", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 54, "name": " Purchase Process", "score": 4, "questions": [{"id": 160, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 1054, "files": [], "score": 4, "answer": "[\\"Minor delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.017Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.017Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 160}, "options": [{"id": 388, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.049Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 392, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.064Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 400, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.697Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 405, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.094Z", "updated_at": "2025-06-20T12:19:46.704Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 414, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.024Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.024Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16946", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 167, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1055, "files": [], "score": 0, "answer": "[\\"Rude/no farewell\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.026Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.026Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 167}, "options": [{"id": 423, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.149Z", "updated_at": "2025-06-20T12:19:46.726Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 427, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.165Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 434, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.740Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 442, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 445, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.214Z", "updated_at": "2025-06-20T12:19:46.755Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.129Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.129Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16947", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 173, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1056, "files": [], "score": 0, "answer": "[\\"Didn’t ask\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.030Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.030Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 173}, "options": [{"id": 456, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.772Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 462, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.252Z", "updated_at": "2025-06-20T12:19:46.782Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 467, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.795Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.227Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.227Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16948", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 178, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1057, "files": [], "score": 0, "answer": "I didn't like it.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.036Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.036Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 178}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.292Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.292Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16949", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 56, "name": " Product Return", "score": 11, "questions": [{"id": 161, "file": null, "sort": 0, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1058, "files": [], "score": 3, "answer": "[\\"Longer than 5 minutes\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.040Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.040Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 161}, "options": [{"id": 391, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.061Z", "updated_at": "2025-06-20T12:19:46.690Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 398, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.077Z", "updated_at": "2025-06-20T12:19:46.699Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 404, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.091Z", "updated_at": "2025-06-20T12:19:46.706Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 415, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.116Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 421, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.139Z", "updated_at": "2025-06-20T12:19:46.721Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16950", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 169, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1059, "files": [], "score": 3, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.043Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.043Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 169}, "options": [{"id": 436, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 443, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.202Z", "updated_at": "2025-06-20T12:19:46.761Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 449, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.223Z", "updated_at": "2025-06-20T12:19:46.773Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 460, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.247Z", "updated_at": "2025-06-20T12:19:46.794Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 468, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.160Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.160Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16951", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 177, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1060, "files": [], "score": 2, "answer": "[\\"Procedural violation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.049Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.049Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 177}, "options": [{"id": 489, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.350Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 494, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.367Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 499, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.377Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 501, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.389Z", "updated_at": "2025-06-20T12:19:46.849Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.294Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.294Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16952", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 185, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1061, "files": [], "score": 3, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.053Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.053Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 185}, "options": [{"id": 507, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.409Z", "updated_at": "2025-06-20T12:19:46.863Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 511, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.432Z", "updated_at": "2025-06-20T12:19:46.873Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 514, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.450Z", "updated_at": "2025-06-20T12:19:46.878Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 515, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.457Z", "updated_at": "2025-06-20T12:19:46.883Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 517, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.465Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.400Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.400Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16953", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 190, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1062, "files": [], "score": 0, "answer": "The refund was neutral", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.060Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.060Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 190}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.472Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.472Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16954", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 57, "name": " Appearance and Behavior", "score": 5, "questions": [{"id": 163, "file": null, "sort": 0, "type": "single", "image": "", "score": 9, "amount": 5, "answers": {"id": 1063, "files": [], "score": 3, "answer": "[\\"Messy outfit\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.063Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.063Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 163}, "options": [{"id": 394, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.708Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 408, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.099Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 417, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.130Z", "updated_at": "2025-06-20T12:19:46.736Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 426, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.158Z", "updated_at": "2025-06-20T12:19:46.751Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 435, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.767Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16955", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 170, "file": null, "sort": 1, "type": "single", "image": "", "score": 6, "amount": 5, "answers": {"id": 1064, "files": [], "score": 2, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.067Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.067Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 170}, "options": [{"id": 446, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 453, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.233Z", "updated_at": "2025-06-20T12:19:46.816Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 459, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.249Z", "updated_at": "2025-06-20T12:19:46.821Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 466, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.828Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 474, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.834Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.202Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.202Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16956", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 180, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1065, "files": [], "score": 0, "answer": "I don't have a good impression left.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.071Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.071Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 180}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16957", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}], "total_score": 10}, {"id": 55, "name": " Overall Impression", "score": 3, "questions": [{"id": 162, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1066, "files": [], "score": 0, "answer": "[\\"No\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.074Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.074Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 162}, "options": [{"id": 399, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 411, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 420, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.136Z", "updated_at": "2025-06-20T12:19:46.698Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 430, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.166Z", "updated_at": "2025-06-20T12:19:46.705Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 437, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.194Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Completely indifferent ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the service feel personalized?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.041Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.041Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16958", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 55, "questionnaire_sub_section_id": null}, {"id": 172, "file": null, "sort": 1, "type": "single", "image": "", "score": 4, "amount": 5, "answers": {"id": 1067, 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"https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.239Z", "updated_at": "2025-06-20T12:19:46.734Z", "bonus_score": false, "clear_score": false, "option_text": "Satisfied ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 463, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.252Z", "updated_at": "2025-06-20T12:19:46.741Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 470, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": 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"forced_completion_text": null, "save_unfinished_survey": false, "add_website_link_at_end": false, "enable_question_numbering": false, "use_standard_contact_form": false, "enable_hidden_answer_display": false, "enable_random_question_order": false}	2025-07-02 13:35:25.137402	2025-07-02 13:35:25.137402
197	2	576	{"id": 26, "code": "Lh3LYt", "name": "Consultation with purchase_2", "task": true, "type": "qr", "status": 22, "options": [{"name": "option 1", "point": 1}], "shop_id": 129, "user_id": 2, "feedback": true, "hide_all": false, "mistakes": [], "sections": [{"id": 49, "name": " Entrance and Greeting", "score": 9, "questions": [{"id": 155, "file": null, "sort": 0, "type": "single", "image": "", "score": 25, "amount": 5, "answers": {"id": 891, "files": [], "score": 5, "answer": "[\\"Instantly\\"]", "status": 0, "comment": "", "uploads": ["https://proxy.happeas.space/file/read/local/2/596f7d67c0f1db91ffccc899ec44aa59.jpg"], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T12:01:19.175Z", "param_json": {}, "updated_at": "2025-06-20T12:01:19.175Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 155}, "options": [{"id": 385, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.040Z", "updated_at": "2025-06-20T12:19:46.692Z", "bonus_score": false, "clear_score": false, "option_text": "Instantly", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 393, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.065Z", "updated_at": "2025-06-20T12:19:46.703Z", "bonus_score": false, "clear_score": false, "option_text": "Within 15 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 401, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.718Z", "bonus_score": false, "clear_score": false, "option_text": "Within 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 406, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "After more than 30 seconds", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 412, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.110Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Did not notice me", "question_id": 155, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.How quickly did the staff notice you after entering the location?", "deletedAt": null, "created_at": "2025-06-20T10:24:20.002Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.002Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 4, "attachment_min": 1, "identification": "16926", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, 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"2025-06-20T12:19:46.781Z", "bonus_score": false, "clear_score": false, "option_text": "Very friendly and open", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 523, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T12:19:46.817Z", "updated_at": "2025-06-20T12:19:46.817Z", "bonus_score": false, "clear_score": false, "option_text": "Polite but not enthusiastic", "question_id": 166, "finish_survey": false, "hide_statistics": true, "questionnaire_id": 26, "is_comment_required": false}, {"id": 439, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.199Z", "updated_at": "2025-06-20T12:19:46.831Z", "bonus_score": false, "clear_score": false, "option_text": 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{"id": 1036, "files": [], "score": 2, "answer": "[\\"Hardly\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.911Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.911Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 176}, "options": [{"id": 469, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.865Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, immediately and confidently ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 475, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.288Z", "updated_at": "2025-06-20T12:19:46.877Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but briefly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 478, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.303Z", "updated_at": "2025-06-20T12:19:46.882Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain or fleeting ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 481, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.322Z", "updated_at": "2025-06-20T12:19:46.888Z", "bonus_score": false, "clear_score": false, "option_text": "Hardly ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 486, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.342Z", "updated_at": "2025-06-20T12:19:46.892Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 176, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff make eye contact?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.259Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.259Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16928", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 183, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1037, "files": [], "score": 0, "answer": "[\\"Completely ignored\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.919Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.919Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 183}, "options": [{"id": 497, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, timely and unobtrusive ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 502, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.391Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too pushy ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 506, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.404Z", "updated_at": "2025-06-20T12:19:46.906Z", "bonus_score": false, "clear_score": false, "option_text": "Only after I asked ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 510, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.423Z", "updated_at": "2025-06-20T12:19:46.909Z", "bonus_score": false, "clear_score": false, "option_text": "No, even after I approached them ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 513, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.443Z", "updated_at": "2025-06-20T12:19:46.911Z", "bonus_score": false, "clear_score": false, "option_text": "Completely ignored ", "question_id": 183, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did the staff offer assistance?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.363Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.363Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16929", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}, {"id": 189, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1038, "files": [], "score": 0, "answer": "I didn't like the way I was greeted.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.936Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.936Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 189}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.451Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.451Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16930", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 49, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 51, "name": "Contact and Needs Identification", "score": 2, "questions": [{"id": 157, "file": null, "sort": 0, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1039, "files": [], "score": 2, "answer": "[\\"Barely asked anything\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.941Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.941Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 157}, "options": [{"id": 386, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.043Z", "updated_at": "2025-06-20T12:19:46.691Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, asked relevant questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 389, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.700Z", "bonus_score": false, "clear_score": false, "option_text": "Partially clarified ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 396, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.075Z", "updated_at": "2025-06-20T12:19:46.710Z", "bonus_score": false, "clear_score": false, "option_text": "Asked general questions ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 402, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.089Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Barely asked anything ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 409, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.732Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t clarify at all ", "question_id": 157, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the staff clarify your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16931", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 164, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1040, "files": [], "score": 0, "answer": "[\\"Indifferent\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.946Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.946Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 164}, "options": [{"id": 418, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Very attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 424, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.151Z", "updated_at": "2025-06-20T12:19:46.753Z", "bonus_score": false, "clear_score": false, "option_text": "Attentive ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 428, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 433, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "Bored appearance ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 440, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.777Z", "bonus_score": false, "clear_score": false, "option_text": "Indifferent ", "question_id": 164, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they show interest in your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16935", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 171, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1041, "files": [], "score": 0, "answer": "[\\"No dialogue at all\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.950Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.950Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 171}, "options": [{"id": 450, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.226Z", "updated_at": "2025-06-20T12:19:46.813Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, very interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 454, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.826Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat interactive ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 461, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.251Z", "updated_at": "2025-06-20T12:19:46.836Z", "bonus_score": false, "clear_score": false, "option_text": "More like a monologue ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 465, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.843Z", "bonus_score": false, "clear_score": false, "option_text": "Little engagement ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 473, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.850Z", "bonus_score": false, "clear_score": false, "option_text": "No dialogue at all ", "question_id": 171, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was it a two-way communication (dialogue)?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.213Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.213Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16932", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 179, "file": null, "sort": 3, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1042, "files": [], "score": 0, "answer": "[\\"Couldn’t help\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.955Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.955Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 179}, "options": [{"id": 487, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.346Z", "updated_at": "2025-06-20T12:19:46.874Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly confident ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 491, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.361Z", "updated_at": "2025-06-20T12:19:46.880Z", "bonus_score": false, "clear_score": false, "option_text": "Some hesitation ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 496, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.886Z", "bonus_score": false, "clear_score": false, "option_text": "Unfamiliar with products ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 504, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.392Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "Couldn’t help ", "question_id": 179, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Was the staff confident with the product range?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16933", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}, {"id": 186, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1043, "files": [], "score": 0, "answer": "I'm not happy.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.960Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.960Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 186}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.408Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.408Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16934", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 51, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 50, "name": " Product/Service Presentation", "score": 12, "questions": [{"id": 156, "file": null, "sort": 0, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1044, "files": [], "score": 2, "answer": "[\\"Off-topic\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.965Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.965Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 156}, "options": [{"id": 384, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.033Z", "updated_at": "2025-06-20T12:19:46.678Z", "bonus_score": false, "clear_score": false, "option_text": "Fully aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 395, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.070Z", "updated_at": "2025-06-20T12:19:46.696Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 407, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.098Z", "updated_at": "2025-06-20T12:19:46.707Z", "bonus_score": false, "clear_score": false, "option_text": "Partially aligned ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 413, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Off-topic ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 416, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.128Z", "updated_at": "2025-06-20T12:19:46.728Z", "bonus_score": false, "clear_score": false, "option_text": "No suggestions ", "question_id": 156, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were the suggestions logical and aligned with your request?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.011Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.011Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16936", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 168, "file": null, "sort": 1, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1045, "files": [], "score": 3, "answer": "[\\"General phrases\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.973Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.973Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 168}, "options": [{"id": 432, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.754Z", "bonus_score": false, "clear_score": false, "option_text": "Clear and convincing ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 441, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.760Z", "bonus_score": false, "clear_score": false, "option_text": "Surface-level explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 444, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.213Z", "updated_at": "2025-06-20T12:19:46.770Z", "bonus_score": false, "clear_score": false, "option_text": "General phrases ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 451, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.227Z", "updated_at": "2025-06-20T12:19:46.789Z", "bonus_score": false, "clear_score": false, "option_text": "Hard to understand ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 455, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.808Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 168, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff explain the product’s benefits and features?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.154Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.154Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16937", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 175, "file": null, "sort": 2, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1046, "files": [], "score": 2, "answer": "[\\"No examples\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.978Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.978Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 175}, "options": [{"id": 464, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.268Z", "updated_at": "2025-06-20T12:19:46.820Z", "bonus_score": false, "clear_score": false, "option_text": "Relevant and helpful ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 472, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "One example ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 477, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.298Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Vague arguments ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 480, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.320Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "No examples ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 484, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.336Z", "updated_at": "2025-06-20T12:19:46.842Z", "bonus_score": false, "clear_score": false, "option_text": "No attempt ", "question_id": 175, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did they provide examples or arguments?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.251Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.251Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16938", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 182, "file": null, "sort": 3, "type": "single", "image": "", "score": 18, "amount": 5, "answers": {"id": 1047, "files": [], "score": 3, "answer": "[\\"Only after my initiative\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.982Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.982Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 182}, "options": [{"id": 492, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.363Z", "updated_at": "2025-06-20T12:19:46.857Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, appropriately and naturally ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 498, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.375Z", "updated_at": "2025-06-20T12:19:46.862Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but too persistent ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 503, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.395Z", "updated_at": "2025-06-20T12:19:46.866Z", "bonus_score": false, "clear_score": false, "option_text": "Only after my initiative ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 508, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.408Z", "updated_at": "2025-06-20T12:19:46.875Z", "bonus_score": false, "clear_score": false, "option_text": "Did not offer anything ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 512, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.437Z", "updated_at": "2025-06-20T12:19:46.879Z", "bonus_score": false, "clear_score": false, "option_text": "Said nothing is available ", "question_id": 182, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they offer additional products/services?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.347Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.347Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16939", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 188, "file": null, "sort": 4, "type": "single", "image": "", "score": 12, "amount": 5, "answers": {"id": 1048, "files": [], "score": 2, "answer": "[\\"Insufficient\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.987Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.987Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 188}, "options": [{"id": 516, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.459Z", "updated_at": "2025-06-20T12:19:46.891Z", "bonus_score": false, "clear_score": false, "option_text": "Expert level ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 518, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.466Z", "updated_at": "2025-06-20T12:19:46.895Z", "bonus_score": false, "clear_score": false, "option_text": "Confident ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 519, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.474Z", "updated_at": "2025-06-20T12:19:46.897Z", "bonus_score": false, "clear_score": false, "option_text": "Moderate ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 520, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.484Z", "updated_at": "2025-06-20T12:19:46.900Z", "bonus_score": false, "clear_score": false, "option_text": "Insufficient ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 521, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.494Z", "updated_at": "2025-06-20T12:19:46.903Z", "bonus_score": false, "clear_score": false, "option_text": "Poor/with errors ", "question_id": 188, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "5.How would you rate the staff’s product knowledge?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.450Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.450Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16940", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}, {"id": 191, "file": null, "sort": 5, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1049, "files": [], "score": 0, "answer": "completely non-formative, not interesting", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.993Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.993Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 191}, "options": [], "question": "6.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.502Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.502Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 25, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16941", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 50, "questionnaire_sub_section_id": null}], "total_score": 25}, {"id": 52, "name": " Handling Objections", "score": 4, "questions": [{"id": 158, "file": null, "sort": 0, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1050, "files": [], "score": 2, "answer": "[\\"Not convincing\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:43.997Z", "param_json": {}, "updated_at": "2025-06-20T15:26:43.997Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 158}, "options": [{"id": 387, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.044Z", "updated_at": "2025-06-20T12:19:46.695Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, fully addressed my concerns ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 390, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.060Z", "updated_at": "2025-06-20T12:19:46.702Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 397, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.076Z", "updated_at": "2025-06-20T12:19:46.709Z", "bonus_score": false, "clear_score": false, "option_text": "Somewhat helpful ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 403, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.090Z", "updated_at": "2025-06-20T12:19:46.717Z", "bonus_score": false, "clear_score": false, "option_text": "Not convincing ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 410, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.724Z", "bonus_score": false, "clear_score": false, "option_text": "No effort to respond ", "question_id": 158, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Were their responses to your doubts convincing?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.018Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.018Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16942", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 165, "file": null, "sort": 1, "type": "single", "image": "", "score": 8, "amount": 5, "answers": {"id": 1051, "files": [], "score": 2, "answer": "[\\"No alternatives\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.001Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.001Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 165}, "options": [{"id": 419, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.137Z", "updated_at": "2025-06-20T12:19:46.738Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, relevant and reasonable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 425, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.153Z", "updated_at": "2025-06-20T12:19:46.746Z", "bonus_score": false, "clear_score": false, "option_text": "Yes, but not very suitable ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 429, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.167Z", "updated_at": "2025-06-20T12:19:46.752Z", "bonus_score": false, "clear_score": false, "option_text": "Only one alternative ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 438, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.195Z", "updated_at": "2025-06-20T12:19:46.759Z", "bonus_score": false, "clear_score": false, "option_text": "No alternatives ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 448, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.769Z", "bonus_score": false, "clear_score": false, "option_text": "No response ", "question_id": 165, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did they offer suitable alternatives?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.117Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.117Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16943", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 174, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1052, "files": [], "score": 0, "answer": "[\\"Disinterested\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.007Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.007Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 174}, "options": [{"id": 471, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.793Z", "bonus_score": false, "clear_score": false, "option_text": "Very engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 479, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.302Z", "updated_at": "2025-06-20T12:19:46.810Z", "bonus_score": false, "clear_score": false, "option_text": "Engaged ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 485, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.337Z", "updated_at": "2025-06-20T12:19:46.823Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 490, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.358Z", "updated_at": "2025-06-20T12:19:46.835Z", "bonus_score": false, "clear_score": false, "option_text": "Passive ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 495, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.374Z", "updated_at": "2025-06-20T12:19:46.844Z", "bonus_score": false, "clear_score": false, "option_text": "Disinterested ", "question_id": 174, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff show willingness to help?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.244Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.244Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16944", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}, {"id": 184, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1053, "files": [], "score": 0, "answer": "They didn't work with my doubts at all", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.013Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.013Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 184}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.391Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.391Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16945", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 52, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 54, "name": " Purchase Process", "score": 4, "questions": [{"id": 160, "file": null, "sort": 0, "type": "single", "image": "", "score": 16, "amount": 5, "answers": {"id": 1054, "files": [], "score": 4, "answer": "[\\"Minor delay\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.017Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.017Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 160}, "options": [{"id": 388, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.049Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very quick ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 392, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.064Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Minor delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 400, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.081Z", "updated_at": "2025-06-20T12:19:46.697Z", "bonus_score": false, "clear_score": false, "option_text": "Noticeable delay ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 405, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.094Z", "updated_at": "2025-06-20T12:19:46.704Z", "bonus_score": false, "clear_score": false, "option_text": "Slow ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 414, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.111Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Long wait or issues ", "question_id": 160, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the purchase process quick and efficient?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.024Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.024Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16946", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 167, "file": null, "sort": 1, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1055, "files": [], "score": 0, "answer": "[\\"Rude/no farewell\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.026Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.026Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 167}, "options": [{"id": 423, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.149Z", "updated_at": "2025-06-20T12:19:46.726Z", "bonus_score": false, "clear_score": false, "option_text": "Very polite and friendly ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 427, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.165Z", "updated_at": "2025-06-20T12:19:46.733Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 434, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.740Z", "bonus_score": false, "clear_score": false, "option_text": "Cold, no emotion ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 442, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.201Z", "updated_at": "2025-06-20T12:19:46.748Z", "bonus_score": false, "clear_score": false, "option_text": "Formal only ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 445, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.214Z", "updated_at": "2025-06-20T12:19:46.755Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/no farewell ", "question_id": 167, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the staff polite during checkout and farewell?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.129Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.129Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16947", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 173, "file": null, "sort": 2, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1056, "files": [], "score": 0, "answer": "[\\"Didn’t ask\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.030Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.030Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 173}, "options": [{"id": 456, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.238Z", "updated_at": "2025-06-20T12:19:46.772Z", "bonus_score": false, "clear_score": false, "option_text": "Yes ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 462, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.252Z", "updated_at": "2025-06-20T12:19:46.782Z", "bonus_score": false, "clear_score": false, "option_text": "Partially ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 467, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.795Z", "bonus_score": false, "clear_score": false, "option_text": "Didn’t ask ", "question_id": 173, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Did the staff ask if everything was okay with the purchase?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.227Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.227Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16948", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}, {"id": 178, "file": null, "sort": 3, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1057, "files": [], "score": 0, "answer": "I didn't like it.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.036Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.036Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 178}, "options": [], "question": "4.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.292Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.292Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 15, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16949", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 54, "questionnaire_sub_section_id": null}], "total_score": 15}, {"id": 56, "name": " Product Return", "score": 11, "questions": [{"id": 161, "file": null, "sort": 0, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1058, "files": [], "score": 3, "answer": "[\\"Longer than 5 minutes\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.040Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.040Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 161}, "options": [{"id": 391, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.061Z", "updated_at": "2025-06-20T12:19:46.690Z", "bonus_score": false, "clear_score": false, "option_text": "Immediate ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 398, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.077Z", "updated_at": "2025-06-20T12:19:46.699Z", "bonus_score": false, "clear_score": false, "option_text": "Within 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 404, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.091Z", "updated_at": "2025-06-20T12:19:46.706Z", "bonus_score": false, "clear_score": false, "option_text": "Longer than 5 minutes ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 415, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.116Z", "updated_at": "2025-06-20T12:19:46.714Z", "bonus_score": false, "clear_score": false, "option_text": "Delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 421, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.139Z", "updated_at": "2025-06-20T12:19:46.721Z", "bonus_score": false, "clear_score": false, "option_text": "Significantly delayed ", "question_id": 161, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the return process prompt?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16950", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 169, "file": null, "sort": 1, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1059, "files": [], "score": 3, "answer": "[\\"Neutral\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.043Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.043Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 169}, "options": [{"id": 436, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.180Z", "updated_at": "2025-06-20T12:19:46.747Z", "bonus_score": false, "clear_score": false, "option_text": "Very respectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 443, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.202Z", "updated_at": "2025-06-20T12:19:46.761Z", "bonus_score": false, "clear_score": false, "option_text": "Polite ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 449, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.223Z", "updated_at": "2025-06-20T12:19:46.773Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 460, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.247Z", "updated_at": "2025-06-20T12:19:46.794Z", "bonus_score": false, "clear_score": false, "option_text": "Dismissive ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 468, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.270Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Rude/disrespectful ", "question_id": 169, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Did the staff treat you respectfully during the return?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.160Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.160Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16951", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 177, "file": null, "sort": 2, "type": "single", "image": "", "score": 10, "amount": 5, "answers": {"id": 1060, "files": [], "score": 2, "answer": "[\\"Procedural violation\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.049Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.049Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 177}, "options": [{"id": 489, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.350Z", "updated_at": "2025-06-20T12:19:46.827Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 494, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.367Z", "updated_at": "2025-06-20T12:19:46.833Z", "bonus_score": false, "clear_score": false, "option_text": "Minor issues ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 499, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.377Z", "updated_at": "2025-06-20T12:19:46.838Z", "bonus_score": false, "clear_score": false, "option_text": "Procedural violation ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 501, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.389Z", "updated_at": "2025-06-20T12:19:46.849Z", "bonus_score": false, "clear_score": false, "option_text": "No procedure at all ", "question_id": 177, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "3.Was the return procedure followed correctly?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.294Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.294Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16952", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 185, "file": null, "sort": 3, "type": "single", "image": "", "score": 15, "amount": 5, "answers": {"id": 1061, "files": [], "score": 3, "answer": "[\\"Vaguely\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.053Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.053Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 185}, "options": [{"id": 507, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.409Z", "updated_at": "2025-06-20T12:19:46.863Z", "bonus_score": false, "clear_score": false, "option_text": "Very clearly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 511, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.432Z", "updated_at": "2025-06-20T12:19:46.873Z", "bonus_score": false, "clear_score": false, "option_text": "Briefly ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 514, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.450Z", "updated_at": "2025-06-20T12:19:46.878Z", "bonus_score": false, "clear_score": false, "option_text": "Vaguely ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 515, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.457Z", "updated_at": "2025-06-20T12:19:46.883Z", "bonus_score": false, "clear_score": false, "option_text": "Uncertain explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 517, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.465Z", "updated_at": "2025-06-20T12:19:46.890Z", "bonus_score": false, "clear_score": false, "option_text": "No explanation ", "question_id": 185, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "4.Did they clearly explain the return policy?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.400Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.400Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16953", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}, {"id": 190, "file": null, "sort": 4, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1062, "files": [], "score": 0, "answer": "The refund was neutral", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.060Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.060Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 190}, "options": [], "question": "5.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.472Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.472Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16954", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 56, "questionnaire_sub_section_id": null}], "total_score": 20}, {"id": 57, "name": " Appearance and Behavior", "score": 5, "questions": [{"id": 163, "file": null, "sort": 0, "type": "single", "image": "", "score": 9, "amount": 5, "answers": {"id": 1063, "files": [], "score": 3, "answer": "[\\"Messy outfit\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.063Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.063Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 163}, "options": [{"id": 394, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.708Z", "bonus_score": false, "clear_score": false, "option_text": "Fully neat and appropriate ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 408, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.099Z", "updated_at": "2025-06-20T12:19:46.722Z", "bonus_score": false, "clear_score": false, "option_text": "Minor flaws ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 417, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.130Z", "updated_at": "2025-06-20T12:19:46.736Z", "bonus_score": false, "clear_score": false, "option_text": "Messy outfit ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 426, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.158Z", "updated_at": "2025-06-20T12:19:46.751Z", "bonus_score": false, "clear_score": false, "option_text": "No badge/uniform ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 435, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.179Z", "updated_at": "2025-06-20T12:19:46.767Z", "bonus_score": false, "clear_score": false, "option_text": "Untidy appearance ", "question_id": 163, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Was the employee neat and well-groomed?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.047Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.047Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16955", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 170, "file": null, "sort": 1, "type": "single", "image": "", "score": 6, "amount": 5, "answers": {"id": 1064, "files": [], "score": 2, "answer": "[\\"Irritated/unskilled\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.067Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.067Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 170}, "options": [{"id": 446, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.219Z", "updated_at": "2025-06-20T12:19:46.809Z", "bonus_score": false, "clear_score": false, "option_text": "Fully professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 453, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.233Z", "updated_at": "2025-06-20T12:19:46.816Z", "bonus_score": false, "clear_score": false, "option_text": "Mostly professional ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 459, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.249Z", "updated_at": "2025-06-20T12:19:46.821Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 466, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 2, "created_at": "2025-06-20T10:24:20.269Z", "updated_at": "2025-06-20T12:19:46.828Z", "bonus_score": false, "clear_score": false, "option_text": "Irritated/unskilled ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 474, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.284Z", "updated_at": "2025-06-20T12:19:46.834Z", "bonus_score": false, "clear_score": false, "option_text": "Rude or sarcastic ", "question_id": 170, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Was the communication style professional?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.202Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.202Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16956", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}, {"id": 180, "file": null, "sort": 2, "type": "free-answer", "image": "", "score": 0, "amount": 0, "answers": {"id": 1065, "files": [], "score": 0, "answer": "I don't have a good impression left.", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.071Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.071Z", "total_score": 0, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 180}, "options": [], "question": "3.Comment:", "deletedAt": null, "created_at": "2025-06-20T10:24:20.308Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.308Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 10, "heatmap_time": 0, "scale_amount": null, "question_type": "free-answer", "attachment_max": 0, "attachment_min": 0, "identification": "16957", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 57, "questionnaire_sub_section_id": null}], "total_score": 10}, {"id": 55, "name": " Overall Impression", "score": 3, "questions": [{"id": 162, "file": null, "sort": 0, "type": "single", "image": "", "score": 0, "amount": 5, "answers": {"id": 1066, "files": [], "score": 0, "answer": "[\\"No\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.074Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.074Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 162}, "options": [{"id": 399, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.074Z", "updated_at": "2025-06-20T12:19:46.677Z", "bonus_score": false, "clear_score": false, "option_text": "Very personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 411, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.102Z", "updated_at": "2025-06-20T12:19:46.689Z", "bonus_score": false, "clear_score": false, "option_text": "Personalized ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 420, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.136Z", "updated_at": "2025-06-20T12:19:46.698Z", "bonus_score": false, "clear_score": false, "option_text": "Not really ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 430, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.166Z", "updated_at": "2025-06-20T12:19:46.705Z", "bonus_score": false, "clear_score": false, "option_text": "No ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 437, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.194Z", "updated_at": "2025-06-20T12:19:46.712Z", "bonus_score": false, "clear_score": false, "option_text": "Completely indifferent ", "question_id": 162, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "1.Did the service feel personalized?\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.041Z", "scale_type": null, "updated_at": "2025-06-20T10:24:20.041Z", "add_comment": false, "hidden_from": null, "is_required": true, "rate_labels": null, "total_score": 20, "heatmap_time": 0, "scale_amount": null, "question_type": "single", "attachment_max": 0, "attachment_min": 0, "identification": "16958", "multiple_choice": false, "allow_only_words": false, "comment_required": false, "informative_text": null, "question_subtype": null, "questionnaire_id": 26, "allow_mix_answers": false, "allow_only_numbers": false, "answer_allow_other": false, "max_heatmap_clicks": 0, "allow_mix_questions": false, "answer_allow_neither": false, "single_multi_select_max": 0, "questionnaire_section_id": 55, "questionnaire_sub_section_id": null}, {"id": 172, "file": null, "sort": 1, "type": "single", "image": "", "score": 4, "amount": 5, "answers": {"id": 1067, "files": [], "score": 1, "answer": "[\\"Dissatisfied\\"]", "status": 0, "comment": "", "uploads": [], "required": true, "deletedAt": null, "incorrect": false, "no_answer": false, "created_at": "2025-06-20T15:26:44.078Z", "param_json": {}, "updated_at": "2025-06-20T15:26:44.078Z", "total_score": 5, "questionnaire_id": 26, "reason_validator": null, "comment_validator": null, "questionnaire_answer_link": 576, "questionnaire_question_id": 172}, "options": [{"id": 452, "col": 0, "row": 0, "sort": 0, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 5, "created_at": "2025-06-20T10:24:20.227Z", "updated_at": "2025-06-20T12:19:46.727Z", "bonus_score": false, "clear_score": false, "option_text": "Very satisfied ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 457, "col": 0, "row": 0, "sort": 1, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 4, "created_at": "2025-06-20T10:24:20.239Z", "updated_at": "2025-06-20T12:19:46.734Z", "bonus_score": false, "clear_score": false, "option_text": "Satisfied ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 463, "col": 0, "row": 0, "sort": 2, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 3, "created_at": "2025-06-20T10:24:20.252Z", "updated_at": "2025-06-20T12:19:46.741Z", "bonus_score": false, "clear_score": false, "option_text": "Neutral ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 470, "col": 0, "row": 0, "sort": 3, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 1, "created_at": "2025-06-20T10:24:20.275Z", "updated_at": "2025-06-20T12:19:46.749Z", "bonus_score": false, "clear_score": false, "option_text": "Dissatisfied ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}, {"id": 476, "col": 0, "row": 0, "sort": 4, "group": 0, "image": "https://happeas.spectra-demo.ru/backend/web/constructor/images-elements/undefined", "score": 0, "created_at": "2025-06-20T10:24:20.294Z", "updated_at": "2025-06-20T12:19:46.756Z", "bonus_score": false, "clear_score": false, "option_text": "Very dissatisfied ", "question_id": 172, "finish_survey": false, "hide_statistics": false, "questionnaire_id": 26, "is_comment_required": false}], "question": "2.Overall satisfaction with the visit:\\r\\n", "deletedAt": null, "created_at": "2025-06-20T10:24:20.214Z", "scale_type": null, "updated_at": 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